Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Great display, battery life and gameplay is unmatc
on June 2, 2025
Posted by: ZabZab
[This review was collected as part of a promotion.] This phone is amazing. I am an adamant gamer and play higj requiring games and it handles them with ease. I love how comfortable it is to use and the graphics are amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S24 Ultra + Galaxy AI = a multitaskers best friend
on June 2, 2025
Posted by: Alliexo
[This review was collected as part of a promotion.] The S24 Ultra is perfect if you work on your phone like I do. The amount of memory allows me to work in multi window with multiple apps, with no lag!
This was huge but, initially there were some issues with the device. I just wasn't getting the image quality I thought I should be getting in certain modes, considering the badass hardware it's packing. The display looked a little dim, but this was fixed almost right away with an update. Galaxy AI surprised me with how useful it was, especially the rewrite feature. Huge timesaver! I edit a lot of cover letters, emails, social posts; but as with all new tech, it wasn't perfect. The content filter was RIDICULOUS, to avoid collaboration on anything with explicit language or adult themes, they went a bit over the top. I noticed the word "asset" would trigger a rejection citing possible inappropriate content.
Samsung, true to form, was aware of complaints like mine and worked on fixing them, which it did, little by little. Then with the introduction of one ui 7, WOW! Anything I had issues with previously now works great, my photos look awesome and my videos using tracking auto focus are on point- even in low light. Oh and I can draft a cover letter and have it rewritten in a professional tone. Even when I tell a hiring manager that I would be a great asset to their team. Lol
This was huge but, initially there were some issues with the device. I just wasn't getting the image quality I thought I should be getting in certain modes, considering the badass hardware it's packing. The display looked a little dim, but this was fixed almost right away with an update. Galaxy AI surprised me with how useful it was, especially the rewrite feature. Huge timesaver! I edit a lot of cover letters, emails, social posts; but as with all new tech, it wasn't perfect. The content filter was RIDICULOUS, to avoid collaboration on anything with explicit language or adult themes, they went a bit over the top. I noticed the word "asset" would trigger a rejection citing possible inappropriate content.
Samsung, true to form, was aware of complaints like mine and worked on fixing them, which it did, little by little. Then with the introduction of one ui 7, WOW! Anything I had issues with previously now works great, my photos look awesome and my videos using tracking auto focus are on point- even in low light. Oh and I can draft a cover letter and have it rewritten in a professional tone. Even when I tell a hiring manager that I would be a great asset to their team. Lol
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The phone can performs very well.
on June 2, 2025
Posted by: Anselmo
[This review was collected as part of a promotion.] The phone performs very well with all its features including AI. AI provides ease in making day to day task easy to perform. Also, with the new UI 7, additional one hand use of the phone become possible.
This phone is highly recommended not only for day to day use but also for advance uses.
This phone is highly recommended not only for day to day use but also for advance uses.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone overall!
on June 2, 2025
Posted by: JonazS
[This review was collected as part of a promotion.] I love my phone!
I play everyday with my son using cloud gaming, its awesome how easy you can pair a xbox controller.
At work, the best part its the Galaxy AI, everything gets easier.
You gotta love the camera, here in Hawaii, I can capture every moment.
I play everyday with my son using cloud gaming, its awesome how easy you can pair a xbox controller.
At work, the best part its the Galaxy AI, everything gets easier.
You gotta love the camera, here in Hawaii, I can capture every moment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Concerning inconsistencies but Galaxy Al is a high
on June 2, 2025
Posted by: Yenimar
[This review was collected as part of a promotion.] I had to replace my Galaxy S24 Ultra with another unit of the same model due to a battery issue. When comparing the camera across multiple Galaxy S24 Ultra devices, I noticed clear differences in image quality-especially in color vibrancy -even though all settings were identical
The camera performance was a major letdown, and for a flagship phone, I expected more consistency. In both units I've owned, overheating has also been a recurring problem, and battery life has not lived up to expectations
On the positive side, I've found Galaxy Al genuinely useful. Features like Circle to Search, live translation, and Al-assisted photo editing have helped improve my day-to-day use. I use my device mainly for social media, content creation, streaming, and occasional work, and the Al tools have added some helpful
On the positive side, I've found Galaxy Al genuinely useful. Features like Circle to Search, live translation, and Al-assisted photo editing have helped improve my day-to-day use. I use my device mainly for social media, content creation, streaming, and occasional work, and the Al tools have added some helpful
convenience in these areas
Overall, while I appreciate the innovation with Galaxy Al, the inconsistent hardware experience was disappointing for a high-end device
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hi there Yenimar, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We understand how important your device is to you every day, and wanting to have the device operate as intended. We have provided links to articles below to help you with the temperature, battery life, and camera quality of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if these frustrations continue, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love love this phone
on June 2, 2025
Posted by: Katy4love
[This review was collected as part of a promotion.] Just learning how to use the galaxy Ai been trying out the pictures and asking questing to Gemini as of right now enjoying a lot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I've been very impressed with my S24 Ultra
on June 2, 2025
Posted by: Evster2999
[This review was collected as part of a promotion.] I enjoy everything about the s24 ultra, the cameras take really nice pictures, I used Galaxy AI to make a dynamic lock screen, the S pen comes in handy during specific tasks.
The only thing is I wish the battery lasted a little longer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
samsung s24 ultra
on June 2, 2025
Posted by: jaforms
[This review was collected as part of a promotion.] i do really appreciate my s24 ultra.it has all feature i need plus the camera is so amazing..i would always be a samsung user....
Value
5
Written by a customer while visiting Samsung US