Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Not as impressed with the s24 ultra as I thought I
on June 2, 2025
Posted by: Snoop52
[This review was collected as part of a promotion.] This is my first time buying what I thought was going to be a good phone. I've always had cheap ones cause I break them often due to my type of work. This phone has a few more features than my cheap phones and the camera is extremely better but it seems that my cheap phone was just as fast as my 24 ultra. It hasn't impressed me at all. I was really hoping for a much faster experience but I haven't gotten that.
Value
3
Response from Samsung USBy R&R Team, June 4, 2025
Hey Snoop52, thank you for sharing your feedback on your Samsung Galaxy S24 Ultra. We completely understand how frustrating it can be when your new device is not meeting your expectations in functionality. We know how important the speed of your device is to you, and we would love to help you. In your settings app we recommend going under display and motion smoothness. From there you can adjust from standard to adaptive to increase the refresh rate of your device. We have also provided a link to an additional troubleshooting guide to help you with the speed. Lastly, we have provided a link to the Samsung Support Team if this experience continues or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
5
The best multi-faceted piece of technology I own!
on June 2, 2025
Posted by: InTWOwishin
[This review was collected as part of a promotion.] I take my phone everywhere I go. From using Samsung pay to pay for items at checkout, using Galaxy AI to summarize news articles or edit/improve pictures I've taken, to using Samsung DEX as a desktop on my external monitor at work...this phone has it all. It is truly a workhorse that has amazing battery life. I look forward to upgrading devices in the future to another Samsung Galaxy device but for now this phone works great for me. Samsung UI 7 has been great to use when it comes to customizing the phone to look and feel how you want it to feel. No other phone compares to the level of customization that Samsung allows. Love my Samsung S24 Ultra with Galaxy AI!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A super reliable phone capable of anythingyou need
on June 2, 2025
Posted by: Valdreg
[This review was collected as part of a promotion.] The S24 ultra is a great phone for daily use, its super easy to use and the AI interface is excellent. Calls, streaming, gaming, it handles it all and will be a lasting value if you buy it. I can see comfortably using it for years to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing new galaxy ai features
on June 2, 2025
Posted by: S24ultrapowerhouse
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra redefines the flagship smartphone, merging top-tier hardware with groundbreaking Galaxy AI. Its flat 6.8-inch Dynamic AMOLED 2X display is stunningly bright. Powered by the Snapdragon 8 Gen 3, performance is flawless.
Galaxy AI is the true game-changer, though. Circle to Search with Google lets you instantly search anything. Live Translate offers real-time call translation, bridging language barriers. Chat Assist redefines and then refines messages, while Transcript Assist summarizes voice recordings.
The camera system, led by a 200MP main sensor and enhanced 5x telephoto, is superbly amazing. Generative Edit transforms photos, letting you, like magic, move or remove objects and then fill backgrounds and the ability to add instant Slow-mo adds cinematic flair to any video that you make.
The S Pen is more powerful than ever, i call it super S Pen, but they have an actual one of those as well, integrated with AI features like Note Assist for intelligent note organization. Battery life is excellent, especially after i sorted through ui7 and that update fiasco, and Samsung's seven-year update commitment ensures update longevity and continuous support for 7 years.
The S24 Ultra is for those who really demand the ultimate in smart phone technology. Its blend of might, refined sleek design, and extremely useful AI features, make it the apex of Android, offering an unparalleled smartphone experience of the future.
Galaxy AI is the true game-changer, though. Circle to Search with Google lets you instantly search anything. Live Translate offers real-time call translation, bridging language barriers. Chat Assist redefines and then refines messages, while Transcript Assist summarizes voice recordings.
The camera system, led by a 200MP main sensor and enhanced 5x telephoto, is superbly amazing. Generative Edit transforms photos, letting you, like magic, move or remove objects and then fill backgrounds and the ability to add instant Slow-mo adds cinematic flair to any video that you make.
The S Pen is more powerful than ever, i call it super S Pen, but they have an actual one of those as well, integrated with AI features like Note Assist for intelligent note organization. Battery life is excellent, especially after i sorted through ui7 and that update fiasco, and Samsung's seven-year update commitment ensures update longevity and continuous support for 7 years.
The S24 Ultra is for those who really demand the ultimate in smart phone technology. Its blend of might, refined sleek design, and extremely useful AI features, make it the apex of Android, offering an unparalleled smartphone experience of the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone that's very fast
on June 2, 2025
Posted by: HlfCrzd
[This review was collected as part of a promotion.] VERY fast phone - never slow and has a beautiful display. The resolution and frame rate adjustments are amazing and the screen clarity is top notch!
Galaxy AI has been an awesome tool I use nearly every day!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall Product Review
on June 2, 2025
Posted by: HelloWorld5
[This review was collected as part of a promotion.] I've had my device for about 10 months and it has yet it to fail me in my day to day use. The performace is great, everything is smooth and fast and doing any kind of task is so quick and easy. The seamlessness of my device has made my experience amazing. It contains so many features, from the great cameras, battery, storage and screen, to the awesome Galaxy AI features like live translation, circle to search, all the Ai editing tools, etc. This phone has so many things that it could run and do, and to say that it can do everything without a problem makes it a powerhouse. I've loved using all the features and it had made my experience so much more pleasureable, especially the circle to search feature. If im browsing on the web and stumble across something that I find interesting but there's no label or any kind of description to be found on the item, I can just simple circle to search and instantly know what it is and where to find it. All of this and I've yet to even mention the cool S pen, with its various Air commands and actions. I've found the ability to take a photo with the click of the button to be very useful. Not just useful but fun, some of my family members have considered getting this phone just by drawing with the S pen alone. I was in desperate need of a new phone, and I decided to go with the S24 Ultra out of all the many different options and its safe to say my choice didn't disappoint. Yes, I will be sticking with Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great, fast, and smart
on June 2, 2025
Posted by: Cody55
[This review was collected as part of a promotion.] This phone is really impressive. It is very fast and so smart. I am constantly using AI features and love the updates that is added. It is the future of phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 2, 2025
Posted by: FearTheFuture
[This review was collected as part of a promotion.] Galaxy AI is terrible and will lead to a machine uprising. Skynet is online.
Value
5
Written by a customer while visiting Samsung US