Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Great phone
on June 2, 2025
Posted by: Mrsdolittle2001
[This review was collected as part of a promotion.] The phone has great features, but the update from May 2025 was not great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24+ ultra
on June 2, 2025
Posted by: 11BCOWBOY
[This review was collected as part of a promotion.] Excellent product, latest update to phone changed done of my preferences, but oh well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had so far...
on June 2, 2025
Posted by: Ewilly
[This review was collected as part of a promotion.] Bought my wife the Galaxy Fold and I gifted myself the S24 ultra for Christmas last year... no issues.. love the upgrades and customization.. wish I could say id never get another phone but if I could ... I would. Galaxy Ai features are impressive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone,great camara
on June 2, 2025
Posted by: Got2beu
[This review was collected as part of a promotion.] I use my samsung for a number of things,everyday life, work, leisure, reading books, shopping and I will say that its never failed me yet, would absolutely get a new phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing S24 Ultra!
on June 2, 2025
Posted by: Soldonsamnsungs24ultra
[This review was collected as part of a promotion.] My Samsung S24 Ultra has been amazing! The camera focus, zoom and clarity is beyond everything. The zoom capabiitirs has come in handy more than once. I do wish the sound volume was a bit higher, but other than that it is great. I recently got more into the Galaxy AI features. It has been helpful in searching and writing documents. I've came to depend on it alot. I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More smart phone then I need.
on June 2, 2025
Posted by: Stellar68
[This review was collected as part of a promotion.] This has been a very good smart phone, It has a Bluetooth stylus unlike the new version, it has plenty fast processing, I know it can do a lot more then what I ask of it. I like the AI Google Gemini's thourough answers to questions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera Issues
on June 2, 2025
Posted by: SaraPlum
[This review was collected as part of a promotion.] I love this phone and it is pretty good in every way ACCEPT the camera. I take a ton of pictures and I purchased the phone for the sole purpose of having a good camera. It does not handle anything that moves/motion well at all and often blurs the photo or overblurs the background. This phone advertised having an amazing camera and it fell short. Otherwise, it's a pretty good smart phone.
Value
3
Response from Samsung USBy R&R Team, June 9, 2025
Hey SaraPlum, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. with us. We know how frustrating it can be when your device is not meeting your expectations, and we would love to help you resolve that frustration. We have provided links to articles to help you with the photo and video quality you mention. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues, or you ever believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love the signal
on June 2, 2025
Posted by: Unhooked
[This review was collected as part of a promotion.] I use it for dashing and it works great so I will continue to use it
Value
4
Written by a customer while visiting Samsung US