Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
2
Somw repairs needed
on June 2, 2025
Posted by: Moneymaker3000
[This review was collected as part of a promotion.] The galaxy ai on this device has worked almost flawlessly. For some reason it randomly listens in. I've had issues with the phone slowing down. Or losing service.
Value
2
Response from Samsung USBy R&R Team, June 3, 2025
Hi Moneymaker3000, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy to hear that you are so happy with the usage of Galaxy AI, and finding it to operate as expected. We have provided a link to an article to help you maximize the speed of your device, and troubleshoot the connection to your carrier. We have also shared a link to the Samsung Support Team to offer additional assistance if these matters continue. Thank you for being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Greatbuy86
on June 2, 2025
Posted by: Kang1986
[This review was collected as part of a promotion.] My s24 ultra has been amazing and works great. The camera is exactly how I like it. The size is perfect and just overall a great buy im looking foward to the future with Samsung. Thanks you guys has been great throughout the years that I have been upgrading with Samsung. Don't let up. The Ai program has also been great btw.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Battery is amazing
on June 2, 2025
Posted by: Danny50th
[This review was collected as part of a promotion.] Galaxy ai is very innovative. Runs great and it is very useful on everyday basis
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quite the phone! Love the update!
on June 2, 2025
Posted by: GentlemenCowboy
[This review was collected as part of a promotion.] The new Galaxy AI comes in very handy for quick help where tedious searching was required before. The translation feature has come in handy also! The battery life has suffered a little bit but not enough to cause trouble just yet. The search within a picture is also great for discovering locations history and items when I'm garage saling. I am always demonstrating how my phone is superior to my wife's "fruit" phone. Maybe next time she will convert! Let's hope!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still Holding Up
on June 2, 2025
Posted by: J2Duval
[This review was collected as part of a promotion.] This phone has been my main mobile for over one year and I'm still very happy with the quality. Can't justify upgrading because this phone is so similar to anything else brand new on the market. No complaints on my end
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A complete tool for productivity and creativity
on June 2, 2025
Posted by: S24PowerUser
[This review was collected as part of a promotion.] I've been using the Galaxy S24 Ultra for a few weeks now, and it has truly changed the way I organize my day. I rely on it for both work and entertainment, checking emails, taking notes with the S Pen, editing photos, and streaming content. The display is stunning, even under bright sunlight, and the camera is by far the best I've used.
One of the features I use the most is Galaxy Al. It helps me summarize long documents, translate conversations in real time, and organize my ideas effortlessly. I've also recorded videos with the camera and edited them directly on the phone without any lag or performance issues.
The battery lasts all day, even with heavy use, and the fast charging is a lifesaver. This device doesn't just fit into my lifestyle.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung products!
on June 2, 2025
Posted by: Live4Love
[This review was collected as part of a promotion.] My Samsung Galaxy S24 Ultra is amazing! I love using the awesome camera and I am in love with the editing capabilities this phone has! It has truly taken my pictures to the next level! The "Galaxy AI" is next level, I love that I can ask this phone questions or if I need help writing something, I can just type in what I want to say and again, my phone takes it to the next level!The stylus my phone has gives it the ability to circle something you are interested in shopping for or write what you want to say! Everything about this phone is awesome and I believe it is the BEST Samsung product I've ever owned!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on June 2, 2025
Posted by: Breezy214
[This review was collected as part of a promotion.] This phone is reliable and high quality, I have abused it daily and it still works
Value
5
Written by a customer while visiting Samsung US