Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Over heated phone
on June 2, 2025
Posted by: Samsunglover07
[This review was collected as part of a promotion.] I used my phone for games videos tiktok
But noticed it's keeps heating up
But noticed it's keeps heating up
Value
3
Response from Samsung USBy R&R Team, June 4, 2025
Hi Samsunglover07, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that you are enjoying using your device for your gaming and social media scrolling. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team if you continue to experience this matter, or ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is crazy good
on June 2, 2025
Posted by: 12344567890
[This review was collected as part of a promotion.] First off the phone is exceptional I really love the camera and Gemini AI is awesome I'm in love everything I needed Gemini has my back 🤫
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great for overall using
on June 2, 2025
Posted by: ShadXAce
[This review was collected as part of a promotion.] I've been using my Samsung Galaxy S24 Ultra for a while now, and honestly, I love it. One of the coolest things has been Galaxy AI — it’s surprisingly helpful. I use it for quick translations, organizing notes, and even editing messages. It just makes everyday stuff a lot easier.
I mostly use my phone for streaming movies and sports, playing games, and staying on top of work. The screen is super sharp and bright, and the battery lasts all day — even with heavy use. Gaming on it is smooth too, which is great when I need a break.
For work, I take notes with the S Pen, multitask with split screen, and sometimes hook it up to a monitor using DeX. It’s like carrying a mini laptop around. Whether I’m replying to emails, watching videos, or just scrolling through social media, this phone fits right into my day.
Definitely one of the best devices I’ve owned. Samsung nailed it again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great photos
on June 2, 2025
Posted by: DinoLover23
[This review was collected as part of a promotion.] Great photos and AI helps pick what could be erased from the picture when i click object eraser. Overall i recommend this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phine works great love accessibility features
on June 2, 2025
Posted by: Dmcquay27
[This review was collected as part of a promotion.] Phine is great have no issues with it no issues love it and ai works great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love all the galaxy phones
on June 2, 2025
Posted by: Galaxygirl92
[This review was collected as part of a promotion.] Photos and everyday use, the cameras and all together features are top notch. Camera quality is a huge thing for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on June 2, 2025
Posted by: Jaylove25
[This review was collected as part of a promotion.] This phone not only had great features but it has a terrific camera. I love it. Very durable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 2, 2025
Posted by: 1GBGnome
[This review was collected as part of a promotion.] This has been a great phone. I get the most compliments of photos that I have taken with this phone. I have been using Samsung for many years. I am always looking at the new Samsung phones. Ive been watching the Galaxy A1. Before my husband passed, when I got a new phone he would get my old phone. I would only get one every 3-4 years depending. Which goes to show how long Samsung phones can last.
Value
5
Written by a customer while visiting Samsung US