Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Great phone
on June 2, 2025
Posted by: Fuu1999
[This review was collected as part of a promotion.] Does everything I have asked it to do. The galaxy ai features are great and makes searching for stuff online so much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is the best phone I the world
on June 2, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra has garnered positive reviews for its impressive features and performance. Tech Advisor describes it as "The Everything Android Phone," highlighting its versatility and advanced capabilities. Laptop Mag praises its "impressive 200MP camera" and "almost 17 hours of battery life," noting the enhancements brought by the Snapdragon 8 Gen 3 chipset. The Verge appreciates the integration of Galaxy AI, particularly the "Circle to Search" feature, which allows users to obtain related information by circling images or texts.
While the device is lauded for its performance and features, some reviewers mention that the AI functionalities are still evolving. For instance, The Verge notes that Galaxy AI offers a collection of capabilities that are "excellent at times and baffling at others," indicating room for improvement. NextPit also mentions that some Galaxy AI functions are "still too gimmicky," suggesting that certain features may not yet meet user expectations.
Overall, the Samsung Galaxy S24 Ultra is recognized as a powerful and feature-rich smartphone, with its AI capabilities being a notable addition that continues to evolve.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Phone is Trash after One IU 7
on June 2, 2025
Posted by: TiredofThis
[This review was collected as part of a promotion.] Just as the title says. Whoever thought making the Android experience mirror the iOS experience should be fired. Also, my battery life is absolutely horrible. Good job on destroying your own device and losing many of your loyal customers Samsung.
Value
1
Response from Samsung USBy R&R Team, June 3, 2025
Hey TiredofThis, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We know changes to the software can cause some frustration as you adjust to the new gestures and discover the new settings and capabilities. We have provided links to the full device manual to help you align the settings and appearance to your preferences, and to the Samsung Support Team to offer additional assistance. We have lastly, provided links to articles to help you maximize the battery life of your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on June 2, 2025
Posted by: BuMah01
[This review was collected as part of a promotion.] Has the latest galaxy AI for those that are into that. Has a camera that is out of this world that takes the most crisp pictures as well as motion pictures. Love the pen that comes with the phone so I can quickly sign my signature. The phone is super sleek and very easy to navigate. It has really cutting edge technology at our fingertips with this model phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on June 2, 2025
Posted by: Hamdawg
[This review was collected as part of a promotion.] I absolutely love this phone. Even after a year, it still has really good battery life. There is so much customization on it. I use the Galaxy AI daily!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best
on June 2, 2025
Posted by: LuisSamsungLover
[This review was collected as part of a promotion.] For me, Samsung is prestige and a name recognized for its unquestionable quality in all its products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Glad I got it
on June 2, 2025
Posted by: Samsgirl
[This review was collected as part of a promotion.] Well wroth the money and time I do everything on my phone from making invitations to printing pictures it dose it all without a sweat. The AI on here just makes it more easier to complete everyday thing or help me to create what ever I need.
Love my phone
Love my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 2, 2025
Posted by: Rhianna6883
[This review was collected as part of a promotion.] So the AI is awesome and the phone I get quick service and everything I go into apps. Social media, everything I log into is we're very quick insufficient. I like taking notes on this phone. And also drawing and doing things like that, this phone is really nice and I would buy another one any day.
Value
5
Written by a customer while visiting Samsung US