Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Easy to use!
on April 6, 2025
Posted by: Jgirl13
[This review was collected as part of a promotion.] Love all the features this phone has to offer. By far one of the best phones i have had.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2025
Hi Jgirl13, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We love hearing that you are so pleased with your device, and that you are finding it so useful for a range of daily tasks. We have provided a link to the Samsung Support Team to offer additional one on one assistance to you, if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24 ultra review
on April 6, 2025
Posted by: Joezeppy
[This review was collected as part of a promotion.] I've had the phone for almost a year. Now that's the best phone I've ever had. The camera quality the audio quality, the functionality of the phone, the smooth transition from app to app Everything is perfect. The quality you get with this phone. It makes a bit worthwhile
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi there Joezeppy, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are so pleased with this device, and finding it to be the best phone you've ever had. We hope you'll reach out to us again in the future at any time if you have any questions or would like to share additional feedback on any ofy our Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on April 6, 2025
Posted by: Sandi18
[This review was collected as part of a promotion.] I have been using my Galaxy S24 Ultra since February 2024, and the phone is working perfectly. It has great cameras, good battery life, a great screen, a very good processor, and the AI makes everything much easier. Definitely the best phone I've ever had.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Hey there Sandi18, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage of your phone, and finding it to be just as amazing a year later. We have provided a link to the Samsung Support Team for your convenience if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Powerful, sleek, top-tier camera and display.
on April 6, 2025
Posted by: Lrky37
[This review was collected as part of a promotion.] The Galaxy S24 Ultra is a powerhouse that fits seamlessly into every part of my day. One of my favorite features is Seamless Actions across apps – being able to copy text from Chrome and instantly use it in Notes or Messages without switching apps saves me so much time. The Now Brief feature is perfect for quick glances at updates and reminders, keeping me on top of work and meetings throughout the day. And the Audio Eraser is a game-changer when recording voice memos or videos in noisy environments – it cleans up background noise so well! I use my S24 Ultra for work, streaming, and creative content. The stunning display and powerful speakers make watching movies and sports immersive, while the S Pen is essential for jotting down ideas during meetings or lectures. It's also my go-to for gaming on the go – smooth, fast, and responsive. Samsung really brought it all together with this one!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Lrky37, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear that you are so pleased with the capabilities and usage of your phone. We are so happy to hear that the S Pen is such an enhancement for quick note taking abilities, and that you are so happy with the features of Galaxy AI. Please, reach out to us again any time if you ever have questions or would like to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
this device is wonderful
on April 6, 2025
Posted by: Brendalex71
[This review was collected as part of a promotion.] Another useful tool that summarizes and interprets webpages and
search results for you is called Browsing Assist. That might be useful
if you're studying a wide-ranging or difficult subject that is difficult to
summarize.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 10, 2025
Hi there Brendalex71, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear that you are so pleased with using your device, and that you are finding the features of Galaxy AI so helpful ini studying wide ranging or more complex subjects. We hope you'll reach out to us again in the future if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy phone
on April 6, 2025
Posted by: CandyC
[This review was collected as part of a promotion.] I've been using Samsung Galaxy for the past 10 years and every year they come out of something better faster and more compatible for my lifestyle. This phone specifically as done exactly that. It's my old Galaxy upgraded times 10
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 10, 2025
Hi there CandyC, thank you for your feedback on your Samsung Galaxy S24 Ultra. We love that you have found your phone to be such a good upgrade from the previous device you had, and that you are always so pleased with the upgraded devices. We hope you'll reach out to us again in the future if you ever have questions or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone that lasts all day
on April 6, 2025
Posted by: Polluks
[This review was collected as part of a promotion.] I love the camera quality on the S24 Ultra. I'm able to zoom in on signs too far away to see and I can read them clearly on my phone. And the fact it lasts all day with moderate use is so amazing. Not needing to charge it constantly like my old phones, it feels great!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 10, 2025
Hi Polluks, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are so excited to hear how pleased you are with the usage of your new device, and finding the camera to be so superior for taking some great photos and videos. Please, don't hesitate to reach out to us again in the future any time you have questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has excellent features
on April 6, 2025
Posted by: Katzanova1
[This review was collected as part of a promotion.] The S pen is new to me but easy to navigate. Light weight security features are outstanding. Taking photos has enhanced features great phone had it for a year and half
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 9, 2025
Hi there Katzanova1, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We are so happy to hear that you are so pleased with the usage of your device, and finding the S Pen to be such a nice enhancement to your experience. We have provided a link to the full device manual to help you with the enhaned features of Galaxy AI. We have also shared a link to the Samsung Support Team to help answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
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