Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Graet Features Easy to use
on April 5, 2025
Posted by: 123bob
[This review was collected as part of a promotion.] Great for streaming very good camera love watching movies on it great screen
Value
5
Response from Samsung USBy R&R Team, May 20, 2025
Hi 123bob, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to know you are loving your device, and finding it so great for your streaming as well as capturing amazing photos and videos. We have provided a link to the Samsung Support Team to help you directly if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on April 5, 2025
Posted by: Momof1
[This review was collected as part of a promotion.] This device offers a sleek and modern design that complements any style. Its intuitive interface makes navigation effortless.
The camera captures stunning photos and videos with remarkable clarity and now includes “Now Brief,” or “Audio Eraser."
Battery life is impressive, lasting throughout the day on a single charge.
The camera captures stunning photos and videos with remarkable clarity and now includes “Now Brief,” or “Audio Eraser."
Battery life is impressive, lasting throughout the day on a single charge.
The vibrant display brings content to life with rich colors and sharp details.
Performance is smooth and responsive, works actions seamlessly across apps,and performs multitasking with ease. Durability is ensured by high-quality materials and construction.
This phone is a great choice for anyone seeking a premium mobile experience.
Value
5
Response from Samsung USBy R&R Team, May 20, 2025
Hi there Momof1, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are so pleased with the usage of your new device, and finding so many amazing features that enhance your life every day. Please, reach out to us again any time in the future if you have questions or would like to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Reliable speed and access
on April 5, 2025
Posted by: Soulstryker2025
[This review was collected as part of a promotion.] I use my device as a work phone as well as personal phone. The work profile as well as performance modes help me get what I need done without the worry of battery drain. The camera modes are also a plus with the exra zoom and text recognition especially with my job. All in all a great phone with great possibilities!
Value
5
Response from Samsung USBy R&R Team, May 15, 2025
Hey SoulStryker2025, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled that you are so happy with the usage of your phone for both work and personal uses. We hope you have also found the opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to assist you. We have also provided a link to the Samsung Support Team to answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 5, 2025
Posted by: Randell
[This review was collected as part of a promotion.] I have used the Samsung Note series (Now the S## Ultra) since the Note 3, did try going away from it in 2015 (the model was the Note 7), but switched back with the Note 8.
This is the only phone, of any brand that has a stylus built in to it. As a paramedic who needs to take quick noted on calls, and doing other Emergency service work, haveing a way to record hand written notes on the fly without the need to have a pen and paper on me is important. Plus it works in the rain, and the ink will not run or smug. Additionally, if I'm getting information from different people, I can change the ink color for each person.
But what I love most is that I also have access to the Notes and photos on my phone, from my Samsung Tab8 Ultra and 360 computer, making reports and emails easier to complete.
Value
5
Response from Samsung USBy R&R Team, May 15, 2025
Hey Randell, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy that you arefinding this device so useful for a range of daily tasks, and that you are able to take such good notes, and organize so well with this phone. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Seemless Actions: Who Would Have Thought?
on April 6, 2025
Posted by: 1CrazyHuskyMom
[This review was collected as part of a promotion.] I LOVE my Galaxy S24 Ultra! Actually, I have LOVED ALL my Galaxy phones. They are reliable, fast, and come with endless functions/perks. By far, my favorite feature is the seemless actions between apps. I no longer have to juggle between multiple apps to achieve a string of related tasks. It's like my phone "knows" what apps I need in the moment while predicting what apps I MIGHT need for future use. My S24 Ultra's AI has my predicted apps preloaded and ready to instantly launch when needed. The smooth transition is flawless. There is no lag time during the transition nor does the action drain my battery. I am a HUGE multitasker. I have been known to listen to music, post on Facebook, take Snaps, answer a call, and reply to a text message all at the same time. My S24 Ultra does not skip a beat. It effortlessly flows from one app to the next and back again without delay, no pauses, no closing app, apps do not freeze, nor are there any reloading of apps. Overall, I am very satisfied with my Galaxy S24 Ultra. The new features have given this phone an edge over all other brands and models in the marketplace today. The Smooth Seemless Action feature has made my life easier, more efficient, and has cut my downtime in half. I highly recommend the Galaxy S24 Ultra! Go get yours today!!!
Value
5
Response from Samsung USBy R&R Team, May 15, 2025
Hi 1CrazyHuskyMom, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are finding this device to be a true powerhouse for your daily tasks and hobbies. We love that you are finding the battery to be keeping up with you and the enhanced features to be so user friendly and helpful. Please, reach out to us again any time with questions or additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
s24 ultra review compared to my old s22 ultra
on April 6, 2025
Posted by: 986212
[This review was collected as part of a promotion.] I'm honestly not impressed with the s24 ultra. to me it feels cheap and it doesn't seem no better than my s22 ultra. as a matter a fact you don't get nothing security apps with this s24 7ltra the first couple days I had it viruses filled up the phone really fast. the s24 ultra doesn't respond as well as my s22 ultra . I'm going to return it and get the s 25 ultra tomorrow or Monday morning and I really hope it's better and atheist comes with some security apps swell as features. when you spend the kind of money on these devices I think it should be mandatory to have app security and device security features to give the user a confident and protected device. between s24 ultra and s22 ultra, I would reactivate my s22 ultra over this device. but like I said I'm going to try the s25ultra and I really hope it's better than s24 ultra and that it has some security features swell as apps for the price security should be mandatory my s22 ultra came with mccaffee app and it had security features that worked and protected my device. I still have it and it never filled with viruses to the point you could not use it. I'm just praying that the s25 ultra is better than the s24 if it's not I'll just get my s22 activated.
Value
3
Response from Samsung USBy R&R Team, April 8, 2025
Hello 986212, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We understand how important the security of your data is to you, and wanting to ensure the continued usage of your device. Knox Security is installed on your device, and we have provided a link to the Samsung Support Team. They can help ensure your device is operating as intended, and maintaining the security. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone yet!
on April 6, 2025
Posted by: ShearerLuck
[This review was collected as part of a promotion.] I've owned hundreds of phones and the Note 9 was the best until this phone! Best phone yet.
Value
5
Response from Samsung USBy R&R Team, May 14, 2025
Hey ShearerLuck, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are so in love with the features and capabilities of your phone. We have provided a link to the full device manual to help you fully discover additional features, and to the Samsung Support Team to answer any questions. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Like the phone, Preferred the S23 Ultra Camera
on April 6, 2025
Posted by: Arcadia7
[This review was collected as part of a promotion.] My S24 Ultra phone works well, I have little to complain about other than the fact that I truly expected the camera to work better than the S23 Ultra; it does not. With the amount of photos I take, this is absolutely relevant to me and is one of the major selling points for me when looking into and purchasing a phone. I use this criteria to choose what model I buy. In this, I was not pleased. Paying to downgrade wasn't what I hoped for. All other points on the phone work fine otherwise.
Value
4
Response from Samsung USBy R&R Team, April 9, 2025
Hi there Arcadia7, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you with the camera specs and capture the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to help you if you believe your camera is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung Galaxy S24 camera specs explained
https://www.samsung.com/us/explore/mobile/buying-guide/samsung-galaxy-s24-camera-specs-explained/
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Written by a customer while visiting Samsung US