Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Great all around phone best in market s24 ultra :)
on April 5, 2025
Posted by: Anonymous
from New mexico
Expertise:Expert
The best phone I've had since the note 20 ultra man I miss the note 20 ultra I've had all the note phones in the passed. But this s24 ultra is beast super fast and amazing camera amazing s pen. I was trying to buy one for my brother but you guys are out of stock.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 22, 2025
Hi there Hoss Padilla, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We love hearing that you are so pleased with the usage and amazing capabilities of your phone and loving the usage of the S Pen. We hope you'll reach out to us again in the future any time you have questions, or want to provide additional thoughts about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on April 5, 2025
Posted by: OnlyMe83
[This review was collected as part of a promotion.] I use my Samsung for personal and games . Love it.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Hi there OnlyMe83, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We couldn't be happier to hear that you are so pleased with your new phone, especially for your gaming. We have provided a link to the full device manual to help you additionally discover features of your phone like Galaxy AI, and to the Samsung Support Team if you ever have questions. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Hands down best device I've ever owned!!
on April 5, 2025
Posted by: LlamaMama329
[This review was collected as part of a promotion.] I use my device for everything from work, personal, gaming, photography and so much more. This device fully allows seamless actions across apps, fully integrating my hobbies and work in one place with ease. I'm able to connect my phone via Microsoft account and share things without ever having to plug in a single cable. I'm able to plug a usb-c storage into my phone and use it as simple as I would on a laptop. This phone gives me the freedom I've been dreaming of and it helps that it's gorgeous too. I'm usually someone who upgrades when a new phone is released but I'll be keeping this one for a while.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey LlamaMama329, we appreciate you sharing your thoughts with us about your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are so pleased with the usage of your phone and finding it so helpful for a range of daily tasks for both your personal and professional needs. We hope you'll reach out to us again any time you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect battery life
on April 5, 2025
Posted by: Back2Back
[This review was collected as part of a promotion.] I'm not much of a texting person but I do use my phone for watching movies as it's got great sound! But the battery keeps it going to I can binge watch!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Hi there Back2Back, thank you for sharing your experience of your Samsung Galaxy S24 Ultra with us. We are thrilled to hear that you are having such an amazing and immersive experience with your streaming, and that the battery is so capable of keeping up with you every day. We hope you'll reach out to us again in the future if you ever have questions about your Samsung products, or want to share additional feedback. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good overall I'm looking forward to the 25 series
on April 5, 2025
Posted by: Litbit
[This review was collected as part of a promotion.] It does good but I have a lot of issues with EAI on this one I didn't have it on my last one so I'm going to upgrade but it's a good phone overall
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 9, 2025
Hey there Litbit, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy to hear that you are overall pleased with the usage and capabilities of your phone. We have provided a link to the full device manual to help you with the settings and features of your device. We have also shared a link to the Samsung Support Team to help with any questions you have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on April 5, 2025
Posted by: JoesN007
[This review was collected as part of a promotion.] I switched from fold to ultra and love it. Even though it's big it fits good in my pocket. Love how you can choose different options to save battery. Or optimize to play games and watch movies. One thing is love is the pen even though i don't you it that much. Love the eraser option on photos. Overall great product.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Hi JoesN007, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear how much you are loving your new phone, and finding it so amazing for your gaming and streaming. We hope you'll reach out to us again any time you have questions or want to share additional feedback to us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone just hate the constant need to update
on April 5, 2025
Posted by: Ricoss24
[This review was collected as part of a promotion.] Easy to use and very easy to type on. Love the sleek look and big screen.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 9, 2025
Hey Ricoss24, thank you for your feedback on your Samsung Galaxy S24 Ultra. We love that you are finding the new device to be so easy to use and are finding the larger display to be so wonderful for your usage. We have provided a link to the full device manual to help you fully explore the additional features of Galaxy AI. We have also provided a linkto the Samsung Support Team to help if any questions arise as you continue usage. We appreciate you being a Ssamsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is great for multitasking
on April 5, 2025
Posted by: AleHTX
[This review was collected as part of a promotion.] The Galaxy s24 ultra is great at multitasking when on calls and also looking at other apps on the phone. Your able to split screens and also navigate back to open calls without having any interference. The versatile use is what makes samsung great and you will not be disappointed with their products.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Hi AleHTX, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra. We are so happy to hear that you are so pleased with the usage of your new device and finding it so great for your multi-tasking during calls. Please, reach out to us again in the future if you ever have questions about your Samsung products, or would like to share additional feedback. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
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