Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
This product has really great features.
on April 2, 2025
Posted by: AdorableJan
[This review was collected as part of a promotion.] I use my device for every aspect of my life, home, work, school, church and other spiritual areas of my life, for my daily Journaling, mini photography means, for my sewing and hobby storage, etc.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best Android existing right now
on April 2, 2025
Posted by: Fjmg91
[This review was collected as part of a promotion.] For me its the best phone I ever had, its just perfect for my use.
One of the best phone cameras on a phone actually, I love th versatility between the 5 lenses (yes including selfie), portraits are very nice.
On Android probably the best video on a phone, nothing to envy any other phone.
Streaming video on this phone its amazing, more with the antireflection on the display.
AI features its something that I was not expecting to use as much as I do, writing assist it has helped me a few times.
Web browser summary it helps me to focus on the main info I am looking for when on internet.
Portrait studio is very fun to use with family a and friend.
Audio eraser its amazing for when I want to focus on the person being recording.
Call assistant help me a lot with scam calls.
I always use the AI wallpaper t let me know about the theater outside.
And more the AI editing on photos, its the feature I use the most.
Performance its the best I ever used on a phone, multitasking here its easy and smooth.
Gaming on this phone its a pleasure, even though its not a gaming phone, the game booster features make the experience better, I love the bypass charging to let the phone not getting hot while gaming, another feature I use a lot.
Simply the best phone I ever had, great upgrade coming from a Galaxy S10 plus.
One of the best phone cameras on a phone actually, I love th versatility between the 5 lenses (yes including selfie), portraits are very nice.
On Android probably the best video on a phone, nothing to envy any other phone.
Streaming video on this phone its amazing, more with the antireflection on the display.
AI features its something that I was not expecting to use as much as I do, writing assist it has helped me a few times.
Web browser summary it helps me to focus on the main info I am looking for when on internet.
Portrait studio is very fun to use with family a and friend.
Audio eraser its amazing for when I want to focus on the person being recording.
Call assistant help me a lot with scam calls.
I always use the AI wallpaper t let me know about the theater outside.
And more the AI editing on photos, its the feature I use the most.
Performance its the best I ever used on a phone, multitasking here its easy and smooth.
Gaming on this phone its a pleasure, even though its not a gaming phone, the game booster features make the experience better, I love the bypass charging to let the phone not getting hot while gaming, another feature I use a lot.
Simply the best phone I ever had, great upgrade coming from a Galaxy S10 plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I honestly LOVE my Samsung S24 Ultra!
on April 2, 2025
Posted by: Jess8201
[This review was collected as part of a promotion.] I LOVE my Samsung! I won't buy any other phone. I have had a Samsung phone since 2002. There's honestly nothing I can think of that i don't like about them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
That’s the best phone ever!!!
on April 3, 2025
Posted by: Hbkjesjs
[This review was collected as part of a promotion.] Nice photo nice sound!!! The best phone in the world, I’m new user from series s but I never left Samsung now !!! 100% guarantee !!! Don think two times to change to Samsung !!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I really like my s24 ultra, but I don't love it
on April 3, 2025
Posted by: Rainblo
[This review was collected as part of a promotion.] The s24 ultra is undoubtedly a powerful machine worthy of many a praise for the features it does provide. The device it self is designed absolutely beautifuly. Very sleek and defined look as well as comfortable on the hands even with the size being as large as it i, I have pretty small hands too so I was surprised I could use it one handed. Now they're are unfortunatelysome things that for me personally they make the experience a bit frustrating. For one the sheer brittleness of the overall device is very disappointing. One drop without a case and the back was cracked like what is this are we back in 2014? Other similar products i have experienced withstood one accidental drop atleast. The next VERY frustrating and i just can't wrap my head around why they did it this way at all is the cameras . So my device will not lay flat unless i lay it on the screen which is weird to me but also that causes the cameras to be a quick breaking point overall and the design is cheap the metal chips and breaks just sitting on a hard surface.... given all that though the device is incredibly fast in pretty much every aspect of computing you would use your phone for i love that alot speed is important in critical moments. Another is cellular signal i know that is relevant to the carrier your using but I have tested just about every north American service and have had pretty much full signal no matter where I go. The next thing I love is the way I can just get things on my PC without effort.
Value
3
Response from Samsung USBy R&R Team, April 3, 2025
Hey Rainblo, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy to hear how pleased you are with the speed and software capabilities of your device. We do recommend protective cases on all devices to help prevent damage from any accidental bumps and drops. This can also help you feel more comfortable with the camera lenses and the ability to lay your device down on a table as you desire. We have provided a linkt o the Samsung Support Team if you have questions about available accessories for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s24 ultra
on April 3, 2025
Posted by: Angiella
[This review was collected as part of a promotion.] I'm really enjoying using my new phone!📱 It's the perfect size for me, and I love how easy it is to stay connected. Learning so much from the information I can access. Plus, the camera is amazing for capturing memories. 🤩 Anyone else love taking photos with their phone? #newphone #mobilephotography #connected
#Samsung #s24ultra #thebest
#Samsung #s24ultra #thebest
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Product is alright
on April 3, 2025
Posted by: Itiswhatitis
[This review was collected as part of a promotion.] The camera on the ultra 23 100000000 times better. Really regret trading up. Also speaker is not so great with certain cases.
Value
3
Response from Samsung USBy R&R Team, April 3, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S24 Ultra. We know that some features of your device are crucial to your enjoyment and continued usage. We have provided links to a few articles to help you ensure you capture the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team if this frustration with your camera continues or you would like to ensure your protective case is ideal for the speaker use of your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on April 3, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I loved my phone, beautiful picture ,wonderful camera
Value
5
Written by a customer while visiting Samsung US