Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Good Phone
on March 26, 2025
Posted by: Yoosir
[This review was collected as part of a promotion.] I dont like the cornered edges other than that its a good phone
Value
4
Response from Samsung USBy R&R Team, March 27, 2025
Hello there Yoosir, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear you are pleased with the features and capabilities of your device. We do recommend protective cases on all devices to help prevent damage from any accidental bumps and drops. This has the added benefit of helping you with the corners you mention not being to your taste. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
I went from S20 to the 24Ultra.
on March 26, 2025
Posted by: DjSamsungS24U
[This review was collected as part of a promotion.] Very happy with it. The graphics the multitasking abilities, and the upgrades to the cameras are amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like how large also the 100 zoom on the camera.
on March 26, 2025
Posted by: S24Dub
[This review was collected as part of a promotion.] I use the device for my work in the military and it helps when I'm doing word document. I'm able to download files from work and put them in excel to make correction without taking a whole computer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Same as 23
on March 26, 2025
Posted by: Meescha
[This review was collected as part of a promotion.] It's pretty much the exact same as the s23 ultra except it gets hot overall and I'm not sure if that's just being new or all the videos but 23 didn't have a problem with them all...also its dimmer than the 23 and it doesn't let you control the dim or extra brightness or it does but it doesn't do anything I should say instead. All and all a great phone but nothing changed
Value
3
Response from Samsung USBy R&R Team, March 27, 2025
Hey there Meescha, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We understand how excited our customers are to get new devices and wanting to see and feel the differences in their usage. We have provided a link to a troubleshooting guide to help you maintain the optimal operating temperature. We have also provided a link to the full device manual to help you with the brightness settings, and integrate the features of Galaxy AI in to your usage. We have lastly, provided a link to the Samsung Support Team to answer any questions you may have as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on March 26, 2025
Posted by: Janee25
[This review was collected as part of a promotion.] The S24 is the best Samsung I evehad. Love it. I finally found the perfect phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mini Computer in the Palm of My Hand
on March 26, 2025
Posted by: TeachingisLife
[This review was collected as part of a promotion.] My Samsung S 24 Ultra is like having an assistant in my hand. I used to go to meetings with notepad or my laptop. Now I just go in with my phone. I can type important notes, scan documents and enter important dates in the calendar, and since it seamlessly connects to my other devices, I can pull this info up on my tablet, laptop or computer. I seamlessly copy and paste between my Samsung devices and enjoy using Dex to get a computer experience. Even when I'm just hanging out on my phone or shopping, I can easily search using the Google AI feature for anything I see.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features. Daily life companion
on March 26, 2025
Posted by: Companion
[This review was collected as part of a promotion.] It helps track my daily routine. Manages my dialy task including sleep cycle. Geate deal of help with Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Gets hot all the time.
on March 27, 2025
Posted by: ZuZuPetalz
[This review was collected as part of a promotion.] Some of the great perks is the seamless actions across apps and the stylus pen. The size is nice but I like to play games and this phone always gets so hot it will slow down the game. I bought a small fan to keep on the back. That's super annoying.
Value
4
Written by a customer while visiting Samsung US