Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
This has all great features but battery does last
on March 24, 2025
Posted by: Skipper
[This review was collected as part of a promotion.] It has all great features but battery is lucky to last 12 to 24 hours
Value
3
Response from Samsung USBy R&R Team, March 24, 2025
Hi there Skipper, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that you have found so many features of your phone that are an enhancement to your life. We would love to help you troubleshoot the battery life of your device and help you maximize your experience. We have provided a few links to troubleshooting guides to assist you with the battery of your device at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance and options available to resolve this matter if it continues. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
So many great opportunities for use!
on March 24, 2025
Posted by: Mixtapemistake
[This review was collected as part of a promotion.] Smoother and sleeker than it's predecessors, I'm STILL learning things my phone can do, several months after buying it! I love how everything is so streamlined and easy to use, and so many features yet to be uncovered! Seamless actions across apps!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera and the screen
on March 24, 2025
Posted by: Azul5214
[This review was collected as part of a promotion.] I really like the integrated functionality of AI, the cell phone is very fast and good with games, its sound is incredible and the quality of its screen is the best, I have always been a Samsung team
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This Product is not how I thought it was
on March 24, 2025
Posted by: ItsLuxkyv3
[This review was collected as part of a promotion.] The seamless action across apps is nice.
The main reason for purchasing this phone was it's unprecedented image qualities doing pictures and videos. Now the camera does not work and you cannot take videos on it and I'm not sure why and I've searched and done everything I've tried resetting my phone completely to factory and nothing worked. Very disappointed.
The main reason for purchasing this phone was it's unprecedented image qualities doing pictures and videos. Now the camera does not work and you cannot take videos on it and I'm not sure why and I've searched and done everything I've tried resetting my phone completely to factory and nothing worked. Very disappointed.
Value
3
Response from Samsung USBy R&R Team, March 25, 2025
Hey there ItsLuxkyv3, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear how pleased you are with the features of Galaxy AI and many of your devices capabilities. We have provided a link to the Samsung Support Team and your warranty information to assist you in resolving the frustration with the video taking capabilities of your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has features that top all others!
on March 24, 2025
Posted by: IHeartsamsung
[This review was collected as part of a promotion.] It makes my life so much easier. I can automate a lot of tasks and stay ahead of my task load. The s pen has a lot of functionality. The seamless action across apps greatly increase efficiency. It's the complete package when it I'm comes to mobile device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product features are great
on March 24, 2025
Posted by: 77chicksy
[This review was collected as part of a promotion.] My device is what I use for streaming across all apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love the S24 Ultra Call Assist amazing feature
on March 24, 2025
Posted by: KingHoodie
[This review was collected as part of a promotion.] I am really enjoying my S24 Ultra, it's AI features are fun snd interestingto use. The AI Call Assist is amazing for talking with someone who speaks a different language than me, live translate is a really cool feature.
Beyond calls, the ability to use AI for different types of messages has been the feature I've used the most, I just push the stars on my keyboard and I can use my AI assistant to help me with crafting professional emails, sending heartfelt messages, and great comeback jokes, the S24 Ultra emhelps me better express my ideas without breaking a sweat.
As for entertainment, the size of the screen is a huge bonus! With its beautiful display and larger size, streaming movies becomes a cinematic experience, and gaming feels immersive and exhilarating.
The S24 Ultra blends smart functionality with incredible design, making it an outstanding choice for those who want a device that's is versatile.
I am really enjoying my S24 Ultra but I am very intrigued by thr S25 Ultra that offers seamless actions across apps the ability to ask the S25 Ultra voice assistant to "Find, Crab Fried Rice near me and text those places to Joseph." Sounds like an amazing feature I could really use on a day to day basis.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Phone!
on March 24, 2025
Posted by: coortech
[This review was collected as part of a promotion.] I had the S21 Ultra and absolutely loved it. This S24 Ultra is a HUGE upgrade. The battery life is incredible. The speed of swapping between apps and windows is super snappy. The network capabilities are far and wide. The screen is vivid and bright. I love the fact that Samsung went back to a flat screen instead of the curved edges and is way more compatible with screen protectors. Amazing phone all around.
Value
5
Written by a customer while visiting Samsung US