Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
The face recognition is not very good.
on March 20, 2025
Posted by: facelesstime
[This review was collected as part of a promotion.] The face recognition feature is very painful to deal with. I would say it works less than 50% of the time. I'm actually surprised when it does unlock. The fingerprint sensor is worse
Value
4
Response from Samsung USBy R&R Team, March 20, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S24 Ultra. We understand how valuable your phone is to you every day, and we would love to help you troubleshoot the frustrations with the biometrics of your device. We have provided links to a few troubleshooting guides to assist you at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The most customizable phone.
on March 20, 2025
Posted by: SAMSUNGFANBoy
[This review was collected as part of a promotion.] I say this because it is extremely customizable with the galaxy store and play store.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best android phone
on March 20, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] It's packed with the fast processor, plenty of RAM, best screen response. It has AI for picture , text, translate...
People reviewed:
The Samsung Galaxy S24 Ultra is a cutting-edge Android smartphone featuring a 6.8-inch flat QHD+ display, titanium frame, built-in S Pen, powerful AI capabilities, and an advanced quad-camera system with up to 200MP
The Samsung Galaxy S24 Ultra is a cutting-edge Android smartphone featuring a 6.8-inch flat QHD+ display, titanium frame, built-in S Pen, powerful AI capabilities, and an advanced quad-camera system with up to 200MP
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how it can do whatever I need it to do.
on March 20, 2025
Posted by: breleigh24
[This review was collected as part of a promotion.] I use my phone for work. I love that it's quick and reacts swiftly to what I need it to do. I love that when I need people's signatures that I have a pen that allows them to sign. It has everything I need plus things im still learning and it's awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
"Samsung Galaxy S24 Ultra: Redefining Power
on March 20, 2025
Posted by: slumerican84
[This review was collected as part of a promotion.] Samsung Galaxy S24 Ultra Review: The Ultimate Powerhouse for Work, Gaming, and Multitasking
The Samsung Galaxy S24 Ultra is a game-changer in the smartphone world, pushing the boundaries of performance, AI integration, and seamless multitasking. From its cutting-edge hardware to its AI-powered software enhancements, this device is designed to handle everything—whether you’re working, gaming, or switching between multiple demanding tasks.
Seamless Actions Across Apps
One of the standout features of the Galaxy S24 Ultra is its ability to create a fluid and seamless experience across different applications. Thanks to Samsung’s enhanced Galaxy AI, the phone enables smarter multitasking, like Live Translate, which translates conversations in real time, or Circle to Search, which lets you instantly search for anything on your screen. App continuity has never been smoother—dragging files between Samsung Notes and Gmail, for instance, feels effortless, and switching between video calls and documents is faster than ever.
A Workhorse for Productivity
For professionals, the S24 Ultra is an absolute powerhouse. With the latest Snapdragon 8 Gen 3 processor (or Exynos 2400 in some regions), 12GB of RAM, and UFS 4.0 storage, this phone breezes through demanding workloads. The S Pen integration remains a highlight, making note-taking, document signing, and design work feel incredibly intuitive. Samsung’s DeX Mode also turns the phone into a desktop-like experience when connected.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 ultra
on March 20, 2025
Posted by: Misti24
[This review was collected as part of a promotion.] I love my s24 ultra. I had Google pixel 8 pro and hated it I love my Samsung it's seems so much smoother with a bigger screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like the stylist pen features
on March 20, 2025
Posted by: CapitalP
[This review was collected as part of a promotion.] I use my phone from watching movies, to paying bills. I do everything on it.
Value
4
Response from Samsung USBy R&R Team, March 21, 2025
Hey there CapitalP, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear that you get so much usage from your phone, and find so many daily tasks you can accomplish. We hope you'll reach out to us again any time in the future if you have questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone.
on March 20, 2025
Posted by: AlexFrost007
[This review was collected as part of a promotion.] One of the most reliable phones. Use it for work and personal. Great battery life, really need to try to get it low.
Value
5
Written by a customer while visiting Samsung US