Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Not what i was willing to pay for
on March 17, 2025
Posted by: mzDiabla77
[This review was collected as part of a promotion.] my feedback on the Samsung Galaxy S24 Ultra, highlighting both its strengths and areas for improvement based on my experience.
Positives
1. **Storage Capacity:**
The S24 Ultra offers an impressive amount of storage, which is fantastic for holding numerous apps and media files. This feature allows me to store everything I need without constantly worrying about running out of space.
2. **User-Friendly Android Experience:**
Despite its extensive features, the phone remains user-friendly in navigating Android. The layout is intuitive, making it easy to access apps and settings.
3. **Camera Quality:**
The camera excels at taking high-quality pictures. The detail and color accuracy in photos are impressive
Cons
1. **Battery Life:**
Unfortunately, the battery life has been disappointing. I find myself needing to recharge more frequently than expected, which can be frustrating throughout the day. Tends to die several times a day
2. **Frequency of Updates:**
The number of updates the device receives feels excessive. While I appreciate staying current, it can be overwhelming
3. **Camera Usability:**
While the picture quality is excellent, I find the camera’s usability lacking compared to my previous device, the Galaxy S21 Plus. The functions and features we're more straightforward and easier to use
4**optimization**
While I feel that the storage is up to par It optimizing it for smoother applications and the overall phone functioning could use some help
Positives
1. **Storage Capacity:**
The S24 Ultra offers an impressive amount of storage, which is fantastic for holding numerous apps and media files. This feature allows me to store everything I need without constantly worrying about running out of space.
2. **User-Friendly Android Experience:**
Despite its extensive features, the phone remains user-friendly in navigating Android. The layout is intuitive, making it easy to access apps and settings.
3. **Camera Quality:**
The camera excels at taking high-quality pictures. The detail and color accuracy in photos are impressive
Cons
1. **Battery Life:**
Unfortunately, the battery life has been disappointing. I find myself needing to recharge more frequently than expected, which can be frustrating throughout the day. Tends to die several times a day
2. **Frequency of Updates:**
The number of updates the device receives feels excessive. While I appreciate staying current, it can be overwhelming
3. **Camera Usability:**
While the picture quality is excellent, I find the camera’s usability lacking compared to my previous device, the Galaxy S21 Plus. The functions and features we're more straightforward and easier to use
4**optimization**
While I feel that the storage is up to par It optimizing it for smoother applications and the overall phone functioning could use some help
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Hi there MzDiabla77, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that you are pleased with the storage capacity, ease of use, and camera quality of your device. We would love to help you maximize your experience and love your device fully. We have provided links to a few troubleshooting guides to help you with the battery life of your device. We have also provided a link to your complete device manual to help you with the camera settings and features to capture the best possible photos and videos. Lastly, we have provided a link to the Samsung Support Team to help if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone! Camera and battery life!
on March 17, 2025
Posted by: S24isgreat
[This review was collected as part of a promotion.] Great phone! Love the zoom and hi really camera. The speed is great. The editing on pictures is good! The battery life after a year is still fantastic! Have loved the swipe fair for texting and it's even better on this phone. Got the terabyte memory and love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The most perfect thing about this phone is the pen
on March 17, 2025
Posted by: LaGlow
[This review was collected as part of a promotion.] I used my phone to watch movies and do pictures, i love the picture sistem with the pen its amazing to take pictures with the pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 17, 2025
Posted by: Swaby36
[This review was collected as part of a promotion.] Since I have owning samsung products this the best phone I had in a long time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is amazing.
on March 17, 2025
Posted by: Tth0688
[This review was collected as part of a promotion.] Phone works great. Handles everything i throw at it. Fast. Easy to use. No issues. Amazing features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device stays charged the whole day. Great fea
on March 17, 2025
Posted by: BlessedKE
[This review was collected as part of a promotion.] I conviniently use my device for school work whenever I do not have the space and time to carry along my laptop. It is perfect for scheduling meetings, streaming videos and making PowerPoint slides.
Because of its unequaled speed I have found myself helping friends and family whose devices act slow in downloading, uploading and sending large files and or videos.
The pictures are sparkling clear and the zoom capabilities are on another level.
Because of its unequaled speed I have found myself helping friends and family whose devices act slow in downloading, uploading and sending large files and or videos.
The pictures are sparkling clear and the zoom capabilities are on another level.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like everything about this device.
on March 17, 2025
Posted by: Madkow
[This review was collected as part of a promotion.] Smooth seamless action, camera is best in it's class. The customization is endless. The SPen is one of my favorite features, and usability is great as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this Phone!
on March 17, 2025
Posted by: ID0NTKN0Wy
[This review was collected as part of a promotion.] I absolutely love this phone. Especially being able to draw with the pen. I also get bored often but this phone has a lot of space for games. I have hundreds of games download and still have room for more.
Value
5
Written by a customer while visiting Samsung US