Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
2
Too many issues
on February 27, 2025
Posted by: Hollyduster
I can't figure out why my homepage icons just disappear. I can't get them back. Including Messenger. Also. When I play games. 70% of the time the select/x have to click on it several times and by then, I lose. Several other issues.
Response from Samsung USBy R&R Team, February 28, 2025
Hi Hollyduster, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We understand how frustrating it can be when your device isn ot meeting your expectations in functionality. We have provided a link to the Samsung SUpport Team to offer assistance with the changes you are seeing with your home screen. We have provided links to two different articles to help you with the speed of your device and responsiveness of your display to help you with your gaming. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on February 27, 2025
Posted by: ANGELLL
[This review was collected as part of a promotion.] This phone has tons of features many operating tools to work with all in all the best experience I've ever had in a phone. Can't wait for the next upgrade on phone to come out. In fact, if I win the gift card, I will be purchasing the Samsung 25 ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great while multi-tasking.
on February 28, 2025
Posted by: Lovetoeat
[This review was collected as part of a promotion.] Seamless actions across apps, the ability to multi task, the use of the pen is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best AI phone ever.
on February 28, 2025
Posted by: SouthernCity
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra is a powerhouse flagship with a titanium frame, brighter 2,600-nit AMOLED display, and a Snapdragon 8 Gen 3 chip for top-tier performance. The 200MP camera offers impressive zoom and detail, though the new 50MP 5x telephoto replaces the 10x zoom from the Previous Ultra. Samsung's Galaxy AI features, like real-time translation and AI-powered editing, add a futuristic touch. While battery life and S Pen functionality remain excellent, it's more of an evolution than a revolution. This is made with A premium upgrade, but mainly for power users like me and S Pen lovers like me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on February 28, 2025
Posted by: Moe9178
[This review was collected as part of a promotion.] I love the AI racing effect that's now on the phone where you can take objects out of pictures or make the backgrounds a plain color this comes in handy when you're selling items on apps such as Poshmark and you just want to show the item you're selling The cameras are amazing on this phone not to mention that it never drops calls and the calls are always clear and come through with no problems I'm very happy with it can't wait to see you with the new s25 is like
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone for me!
on February 28, 2025
Posted by: Birdie
[This review was collected as part of a promotion.] I love all the different things I can do with my S24 Ultra. Seamless actions between apps, the photo editor is amazing and I like being able to use the AI feature to help write things for me!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S24 Ultra is great and powerful!
on February 28, 2025
Posted by: Arcanaea
[This review was collected as part of a promotion.] Thanks to is top processor, I can multitask on many stuff or pull of some high demanding games without little to no lag. It's screen is also big, a great option for reading, drawing, gaming or watching videos.
Refresh rate allowing its seamless actions across apps, screen quality and the camera are just magnificent. I'm not much of a camera user, but it's always great to have one of the best mobile cameras in the industry in my pocket in case I need to take a video or snap some pics.
Refresh rate allowing its seamless actions across apps, screen quality and the camera are just magnificent. I'm not much of a camera user, but it's always great to have one of the best mobile cameras in the industry in my pocket in case I need to take a video or snap some pics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product has excellent features
on February 28, 2025
Posted by: Abdul7
[This review was collected as part of a promotion.] Very strong processor.The phone can handle alot of tasks with ease.design is elegant and nice.camera is great.Stylus is amazing even better than S25 ultra!Screen is,responsive with great colors.No SD card battery is amazing.9 out of 10.
Value
5
Written by a customer while visiting Samsung US