Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Excellent, Speedy Device!
on February 25, 2025
Posted by: VelvetK70
[This review was collected as part of a promotion.] After years of enjoying my Galaxy Note 20 Ultra 5G, I believed it was time to upgrade. I chose the Samsung Galaxy S24 Ultra. It has a terrific build, reminiscent of my Note device, but has a brighter screen with anti-reflective coating which is great when you are in an environment with copious lighting. The sound is enhanced with richer sounding stereo speakers. It still has the Bluetooth S-Pen that I love with the Air Commands that I can use across a distance, such as photography, changing gallery images, and switching music tracks-- EXCELLENT! I also thoroughly enjoy the S24U's AI functions: I especially enjoy the Phone Assist and Translate features as I am trying to learn to speak more languages (especially Spanish). The transcripts allow me to correct minor errors I make when speaking to others! I also appreciate the seamless actions across all apps in cooperation with my other Samsung Galaxy devices, such as my Galaxy Watch and Galaxy Buds Pro 3. The pairing of the latter was effortless (the S24U displayed them upon opening the Buds Pro 3 case, and I simply said "Yes" to the pairing prompt screen!). The Galaxy Buds Pro 3 are a delight as well, providing clear, quality sound, and even have spatial audio, which is great when listening to Dolby Atmos content, positional audio music mixes, and gaming! They also help me understand others with the real-time translation feature. The Samsung ecosystem in my case is highly advantageous, so I'm pleased with my upgrade purchases!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Forever a Galaxy Fan
on February 25, 2025
Posted by: MissySue
[This review was collected as part of a promotion.] I greatly appreciate my Galaxy S24 ultra. I am very much dependent to my glorified assistant for MANY things. There are seemless actions across apps, every day use of my calendar and Samsung Health options, effortless cooperation with my Samsung watch, I even clock in and out at work through it! I fell on ice just the other day in my driveway and only had a minor crack in the corner and zero effect on use of the phone or touchscreen. I am even writing this review on it for that matter! I cannot recommend highly enough!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything about the phone.
on February 25, 2025
Posted by: Jakuzzo
[This review was collected as part of a promotion.] I'd be lost without my phone, fom my email, to my music. My ultra is part of my life and doesn't let me down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Could've been better.
on February 25, 2025
Posted by: Leonic45
[This review was collected as part of a promotion.] The Samsung galaxy s24 ultra is great looking device. However it suffers from poor optimization within apps, lack of security to see the problem coming from. After countless updates from Samsung, it has not improved it thermal issues. Very hot device.
Value
3
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Leonic45, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We understand how valuable your device is to you, and we would love to help you resolve your frustrations. We have provided a link to a troubleshooting guide to help you with the temperature of your new device. We have also shared a link to an article to help you with the app functionality. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if your frustrations continue. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S24 ultra phone
on February 25, 2025
Posted by: Brooklyn
[This review was collected as part of a promotion.] Amazing, waiting ui7 update. Love the seamless integration. Never had a hiccup
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera phone with excellent battery life
on February 25, 2025
Posted by: Arkadimus
[This review was collected as part of a promotion.] Absolutely stellar! The Samsung Galaxy S24 Ultra has redefined what I expect from a smartphone. From the moment I held it, the premium build and vibrant display were immediately apparent. The camera system is simply phenomenal, capturing stunning detail and clarity in any lighting condition. The AI features are genuinely useful, streamlining tasks and enhancing the overall user experience. Battery life is exceptional, easily lasting through a full day of heavy use. This phone isn't just an upgrade; it's a leap forward. 5 stars, without a doubt.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a awesome product
on February 25, 2025
Posted by: Spiral
[This review was collected as part of a promotion.] Seamless app switching, fast processor long battery life , great picture and video quality really outstanding phone overall definitely recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how fast someone the things load
on February 25, 2025
Posted by: Brashwheel77843
[This review was collected as part of a promotion.] I love how the design was made. It's just the perfect size for my hand as I use my phone every single day for work. The battery life for this phone is absolutely insane! I can use it from from 6a.m. to 11p.m. and still have about 10% left for battery life. The sound quality is just unreal. I use my phone for music, movies, and for work everyday. The way the screen goes into the sidewalls of the phone came out really well. I was worried it would get a crack or chip on the edge of the screen but I was wrong! I'm clumsy so I tend to drop my phone a lot but luckily I've never had to worry about it getting cracked. From my experience, it seems like a really tough screen.
Value
5
Written by a customer while visiting Samsung US