Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
2
They downgraded it when s25 series came out.
on February 18, 2025
Posted by: Lespzzli
[This review was collected as part of a promotion.] I had a really good experience until the galaxy 25 series came out. Camera performance feels downgraded as I took pictures of the same place and compared them to last year pictures and the recent ones are really bad compared the ones I took last year with the same exact phone. Battery started to die pretty quick. AI features were downgraded too as I was able to do so much more and now it feels like I Need the newest phone to do exactly what I was able to do a couple of months ago.
Value
2
Response from Samsung USBy R&R Team, February 19, 2025
Hello Lespzzli, we appreciate your feedback on your Samsung Galaxy S24 Ultra. Our goal is for all of our customers to have the best possible usage of their chosen device, and love using it for a range of tasks every day. We have provided links to a few articles below to help you with the battery life and camera of your device. We have also provided a link directly to the Samsung Support Team. You can reach these experts through chat to resolve the matters with Galaxy AI and any additional features you feel have been changed. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
What you are missing...
on February 18, 2025
Posted by: Afrojylliac
[This review was collected as part of a promotion.] From an S22 to S24Ultra has been a life changer. No longer need a laptop, a streaming device, a camera/camcorder using the Ultra24 has provided seamless actions across apps, handsfree access with connectivity to your SmartThings including earbuds, Samsung Watch & Smartags. The processing power and multitasking capabilitues keeps up easily & fast with a self-proclaimed impatient ADHD brain to keep up with the usual family, school, medical and life needs and provides tools for business management. This brand has continued to improve over time & comprehensive to beginning phone users.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Slipping a bit
on February 18, 2025
Posted by: SpecsMatter
[This review was collected as part of a promotion.] I've had the galaxy series since the very first one and they just feel past their prime, each model a little more disappointing than the last.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 18, 2025
Posted by: RGbuddy
[This review was collected as part of a promotion.] Seamless phone. I love it. The settings are easy. Beutiful display and the quality of pictures is impressing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great performance
on February 18, 2025
Posted by: dammie700
[This review was collected as part of a promotion.] I recently purchased my S24 ultra and the experience so far has been perfect.from the smooth animations to the perfect screen and audio quality for consuming high definition content this phone is perfect for every thing.
I previously was used to pushing my phones to the upper limit but so far I have not been able to do that with my S24 ultra. The performance has been perfect I experienced no lagging or severe overheating when playing demanding games for extended periods.
Finally I love Samsung's new galaxy ai it is in a league of it own,I have used ai on various other products but none can compare, i love the generative photos editing I constantly find myself going back too use it. Also the ai on the keyboard is also great where I used to use other third-party apps ai I can confidently say I don't any more beacuse of the keyboards ai features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply the Best Phone!
on February 18, 2025
Posted by: David1976
[This review was collected as part of a promotion.] My new Samsung Ultra s24 is amazing! It has a stylus that I use often weather I am doodling or taking down notes or surfing the internet. The phone is easy to navigate with features that allow me to change whatever browser I'd like to use. Simply the best phone I've ever used. It's computing power as well as it's photography power and video Power are all fantastic!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on February 18, 2025
Posted by: CrumblyBlueberry
[This review was collected as part of a promotion.] I use this phone for everything. It does everything great and everyone loves the camera. Lasts a full day, even when only charging it to 80% and watching videos for a few hours. The screen is big enough and it's useful enough that I don't touch my laptop much.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful phone
on February 19, 2025
Posted by: BennyC
[This review was collected as part of a promotion.] Love this phone. Great battery life, awesome display, very bright, blazing fast. Love the pen too. This phone is a complete package.
Value
5
Written by a customer while visiting Samsung US