Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Fantastic overall device
on February 11, 2025
Posted by: ReaperActual
[This review was collected as part of a promotion.] I'm used to trading out phones every year or so but the S24 Ultra is so well put together I'll likely keep it for 3 or 4 years. It's speed, customization capability, camera and processing software, and size are perfect for what I need. I can go through a day and a half to two days without charging and the super fast charge makes it easy to get back to life. 5/5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery & Performance is good. Fingerprint issue.
on February 11, 2025
Posted by: rammys24
[This review was collected as part of a promotion.] Batter and phone overall performance is good. Fingerprint is worst. Phone is heavy so unable to use by single hand.
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Rammys24, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We are pleased to hear you are happy with the battery and performance of your new device. We would love to help you with the fingerprint reader, and have provided a link to a troubleshooting guide below for your convenience. We have also shared a link to the Samsung Support Team if you continue to experience this frustration or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S24 Ultra Is A Super Smartphone
on February 11, 2025
Posted by: Delvin
[This review was collected as part of a promotion.] The Samsung Galaxy 24 Ultra is one like a high-performance advanced computer, I have never had problems with using an app, games or streaming videos, it is an off-road smartphone that you can with everything you face.
Galaxy AI is the best add-on for the phone makes your life super easier, I use a lot of the function called "Call Asistant," I am studying English because I speak Spanish as a mother tongue and Call Asistant has helped me a lot by translating real-time calls. Photos are a great thing that the smartphone achieves with its amazing camera, but AI processing is the last touch to get photos that look like these really in the place where they were taken.
Galaxy AI is the best add-on for the phone makes your life super easier, I use a lot of the function called "Call Asistant," I am studying English because I speak Spanish as a mother tongue and Call Asistant has helped me a lot by translating real-time calls. Photos are a great thing that the smartphone achieves with its amazing camera, but AI processing is the last touch to get photos that look like these really in the place where they were taken.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite galaxy so far
on February 11, 2025
Posted by: Sarahe
[This review was collected as part of a promotion.] I am a loyal galaxy user and was excited to get the s24 ultra. It's a bigger phone and the screen is perfect for movies, gaming and even texting. I love the built in pen and the included app to go with it and all of the features like coloring pages and drawing and even writing on the screen and having it change into typed out text. Switching between apps is seamless and happens quickly with the tap of a button. There is no freezing and it opens right up without any issues. This has been my favorite galaxy that I have had so far. It has so many fun features and I love the choice of colors (I have the purple one). The camera takes beautiful pictures and videos and they look crisp and the editing features make it so much fun to change backgrounds and add things into the photos. This is an awesome phone! Highly recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy S24 Ultra
on February 11, 2025
Posted by: Kimberly
[This review was collected as part of a promotion.] I love my Samsung S24 ultra! It doesn't ever freeze and it keeps up with all the apps I have on my phone.I would recommend to anyone needing a new phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 11, 2025
Posted by: Galaxyforever
[This review was collected as part of a promotion.] Love the storage. Camera is amazing. Runs smoothly and has so many great features im still learning. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on February 11, 2025
Posted by: Drm186
[This review was collected as part of a promotion.] Great phone that was easy to setup, a large screen that easy to read in and out of sunlight, easy to setup multiple email (personal and work) the s-pen is nice feature as I stating to lose sensitivity on my finger tip due to a muscle disorder with the s-pen I still can precisely select what I wantto.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone All Around
on February 11, 2025
Posted by: CrazieKris
[This review was collected as part of a promotion.] This phone works great. It is super fast, takes great pictures and has amazing graphics. The battery lasts a good amount of time. It's not too big and not too small. The stylus is a great addition.
Value
5
Written by a customer while visiting Samsung US