Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Nice Phone
on February 11, 2025
Posted by: Daughter2
[This review was collected as part of a promotion.] Great camera and video. Enjoy the Samsung Health app
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone with great features
on February 11, 2025
Posted by: PrissyM
[This review was collected as part of a promotion.] Great features. Have really enjoyed this phone. Smooth and looks great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Ultra24review
on February 11, 2025
Posted by: NightD
[This review was collected as part of a promotion.] Love the connectivity between all of my devices
It makes it easy to use and connect
It makes it easy to use and connect
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S24 ultra
on February 11, 2025
Posted by: Roo123
[This review was collected as part of a promotion.] I love the camera the most it takes beautiful pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Far less superior than my Note 20 Ultra
on February 11, 2025
Posted by: Halleydogg
[This review was collected as part of a promotion.] I had my Note 20 for 4 years and the only reason I traded up, is bc the touch screen finally started going out. I've had this S24 Ultra for 3 months and the screen is already going out on it.
Value
2
Response from Samsung USBy R&R Team, February 11, 2025
Hi Halleydogg, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We understand how frustrating it can be when you have a new device that is not aligning to your expectations and comes with a learning curve that can take adjustment time. We have provided a linkt o an article to help you with the display responsiveness, and to the Samsung Support Team to offer additional assistance if this continues. We have also provided a linkto your warranty information for your convenience. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and easy to use
on February 11, 2025
Posted by: Jandtmommy
[This review was collected as part of a promotion.] Love the seamless movement through apps. I can watch all my favorite shows with the excellent screen. Playing games is fun and easy. The S Pen allows me to sign documents or make edits with ease.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is amazing
on February 11, 2025
Posted by: Sweetness23
[This review was collected as part of a promotion.] The camera takes amazing pictures. The way you can edit the pictures. The call features are easy to navigate. Samsung is amazing and I love all their products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional
on February 11, 2025
Posted by: Juggernaut7470
[This review was collected as part of a promotion.] This phone performs superbly. It's fast and reliable and runs without flaws. It is a powerhouse.
Value
5
Written by a customer while visiting Samsung US