Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
Awesome phone! One annoying issue
on February 1, 2025
Posted by: PieDen
I've been extremely satisfied with the performance of this phone. The S-Pen is great for my work, as I use it to make sketches and notes for our engineers. But my gosh is the facial recognition horrible to unlock the phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2025
Hello PieDen, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are thrilled to hear that you are finding the S Pen of this device so useful to you every day for sketchesand notes. We hope you have also found time to try out the Galaxy AI feature Note Assist to further enhance your note taking experience. We have provided a link below to an article to help you with the facial recognition of your phone. We have also provided a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. –Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung s24 ultra. Excellent but not perfect.
on February 1, 2025
Posted by: Patrol sergeant
from Kansas city Mo
Verified Purchase:Yes
Overall its one of the best phones i have own. That being said it does have some issues i want to make sure you guys are aware off main issue it seems like on the left up corner it tends to overheat and i dont understand why it happens randomly but it does get annoying other than that main issue the phone is an excellent phone. Also i would like to mention that is charges slowly and the battery is ok not the best i seen but by all means not the worst it last maybe 48hr on an easy day to 27 hr on a busy hard use.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 3, 2025
Hi there Patrol sergeant, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy to hear that you are overall pleased with the usage of your new device. We would love to help you troubleshoot the temperature of your phone, and have provided a link to an article below to help you in this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues or you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the IA
on February 1, 2025
Posted by: Excalibur
I bought my s24 ultra a year ago and I'm very happy because I can do a lot of things with it in my business thanks samsung.
Response from Samsung USBy R&R Team, February 3, 2025
Hey Excalibur, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so thrilled to hear that you have been so pleased with your device for the past year, and have found it so useful for both business and personal uses. We would love to hear from you again any time in the future with questions or additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A powerhouse in the smartphone market
on February 3, 2025
Posted by: Alex
Verified Purchase:Yes
The Galaxy S24 Ultra 512GB (Unlocked) truly stands out as an exceptional piece of hardware. Its sleek design, coupled with an impressive display, delivers stunning visuals and a seamless user experience. The device is packed with cutting-edge technology, including a powerful processor and ample storage space, ensuring smooth performance for all your tasks and multimedia needs. Additionally, its advanced camera system captures breathtaking photos and videos, making it a top choice for photography enthusiasts. Overall, the Galaxy S24 Ultra 512GB is a powerhouse in the smartphone market, offering both style and substance.
Response from Samsung USBy R&R Team, February 4, 2025
Hey Alex, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear how amazed you are with the features and capabilities of your new phone. We hope you have also had time to explore the features of Galaxy AI, and we have provided a link to the full device manual to assist you int his discovery. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Amazing camera
on February 4, 2025
Posted by: Kurt
from Fritz Creek, AK
Expertise:Intermediate
Verified Purchase:Yes
Amazing phone camera is just a step up from the Samsung Galaxy s23 ultra camera other than that features are not far off from the s23 ultra love the phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 5, 2025
Hey there Kurt, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear how pleased you are with the enhanced camera of your new device. We hope you have also found the opportunity to explore the Galaxy AI feature of Generative Edit that can help you further enhance your experience and capture fun and amazing photos and videos. We have provided a link to the full device manual to help you discover this and additional Galaxy AI features. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's a great phone
on February 5, 2025
Posted by: Jennifer
from Florida
Expertise:Intermediate
Verified Purchase:Yes
The S25 was about to come out but I didn't want to wait and didn't think it could afford it. I went with the S24 ultra trading my S22 Ultra. I love the screen, the speed, the pictures and the color is so cool. It's not the newest but almost! And I love it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 6, 2025
Hi there Jennifer, thank you for your feedback on your Samsung Galaxy S24 Ultra. We couldn't be happier to hear how pleased you are with the upgrade to your new device. We hope you have found the opportunity to explore the full capabilities of Galaxy AI, and we have provided a link to the full device manual to assist you. We have also shared a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade
on February 6, 2025
Posted by: Milli
from Kansas
Verified Purchase:Yes
I upgraded from a Note 20 Ultra. I really like the ease of switch. I am still getting used to the camera functions but all in all I think it runs great. So far I think it has been a good upgrade to my previous loved phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever
on February 6, 2025
Posted by: Leidy
from Illinois
Expertise:Expert
Verified Purchase:Yes
I love my Samsung 24 Galaxy Ultra (Samsung lover for life)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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