Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Galaxy Improvements on top of Improvements.
on January 28, 2025
Posted by: Anonymous
from Tyler, Texas.
Expertise:Intermediate
Verified Purchase:Yes
Love the phone. Can tell a few but major improvements from my S22 ultra. Definitely love the battery life and the computing power added to this one.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 29, 2025
Hey there Alfonso Torres, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear how pleased you are with the features and enhanced power of your new device. We hope you have found time to explore additional features of Galaxy AI that can further enhance your experience with your phone every day. We have provided links to your complete manual for your device to help you with the capabilities, and to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
In my opinion
on January 28, 2025
Posted by: Kazi
from NY
Expertise:Expert
Verified Purchase:Yes
The Samsung Galaxy S24 Ultra is a stellar device for those looking for a phone that combines style, performance, and advanced features in one complete package.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2025
Hi Kazi, we appreciate you sharing your experience with your Samsung Galaxy S24 Ultra with us. We love hearing that you are finding this device to be so stellar in appearanace and performance. Please, don't hesitate to reach out to us again at any time with questions orif you wouldlike to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelente producto
on January 29, 2025
Posted by: Cecyk
from Houston
Verified Purchase:Yes
Me encanta Samsung, tiene muchas ventajas, fue súper sencillo comprar online
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone!
on January 29, 2025
Posted by: Ashton
from St. Augustine, FL
Expertise:Expert
Verified Purchase:Yes
Love this phone ans everything that comes with it. I'm able to multitask on here and i can keep evrything organized with my personal life tasks and work tasks as well.
Response from Samsung USBy R&R Team, February 5, 2025
Hi there Ashton, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear how pleased you are with the usage and capabilities of your new phone. We love that multi-tasking is working with ease, and that it is great for both personal and professional needs. Please, don't hesitate to reach out to us again anytime in the future with questions, or if you would like to share additional thoughts about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product as every galaxy that i have owned.
on January 29, 2025
Posted by: Juan
Verified Purchase:Yes
Shopping for my phone was easy.
Arrive really fast now, I am enjoying my new phone.
Response from Samsung USBy R&R Team, January 30, 2025
Hi there Juan, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are so thrilled to know you had such an excellent experience with your purchase and receipt of your new device, and that you are enjoying the features and capabilities. We hope you have found an opportunity during your day to explore the full features of Galaxy AI like Live Translate, Note Assist, and Generative Edit. We have shared links to the full device manual to help you with these features, and to the Samsung Support Team if you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on January 29, 2025
Posted by: Aloisia
from White Pine, TN
Expertise:Intermediate
Verified Purchase:Yes
Love my Galaxy S24 , I had the S23 which I traded...... for me there is no big difference between the two... reason I traded was the guarantied 7yr update......that was imported to me since I do a lot of banking on my phone, no I can keep this one that long.....
Phone calls a loud and clear, pictures are beautiful .... I am an older person and I don't care about AI function........
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2025
Hey there Aloisia, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy tohear that you are excited to be able to keep this phone for the next 7 years with peace of mind that your device will be protected and secure. We haev provided a link to the Samsung Support Team to offer additional assistance or answer any questions that you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is the best phone.
on January 30, 2025
Posted by: Shaan
from Nj
Expertise:Expert
Verified Purchase:Yes
Excellent phone. Feels very premium. Loved the 100x zoom
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2025
Hi Shaan, thank you for sharing your experience with your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear that you are so pleased with the feel, zoom, and overall usage of your new phone. We have shared links to a few resources to help you discover the full capabilities of your new device, align the settings to your preferences, and answer any questions that may arise about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Epic phone!
on January 30, 2025
Posted by: Lisa D
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Beautiful display & epic upgrades from my 22Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Hey there Lisa D, thank you for your feedback on your Samsung Galaxy S24 Ultra. We love hearing that you are noticing a significant difference from your previous phone to your new one. We hope you find time to explore the full capabilities of your device including Galaxy AI, and we have provided a link to the full device manual to help you best align your device to your preferences. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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