Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
contento, buen producto sastifecho
on January 24, 2025
Posted by: Jaime Lenin Salgado
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
Exelente, lo unico hace falta mejor en el interprete en tiempo real
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good for an upgrade
on January 25, 2025
Posted by: HS25
from Florida
Expertise:Expert
Verified Purchase:Yes
Taking a picture or screenshot is not easy with the updated model. This is a reliable phone for email and pictures.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 5, 2025
Hi there HS25, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding the device reliable for your needs with emails and pictures. We know new gestures can take time to become comfortable with when it comes to features like screenshots. We hope you'll reach out to us again in the future at any time with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Apps not installing
on January 25, 2025
Posted by: Ravi
from Cary, NC
Expertise:Expert
Verified Purchase:Yes
Some apps don’t install. Examples: Sydney, Progressive apps. It says not available in your region.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 27, 2025
Hi there Ravi, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that you are overall pleased with your new device, and understand how important specific apps are to you every day. We have provided a link to the Samsung Support Team to offer assistance to you, and we recommend reaching out to the companies directly if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Overall Great
on January 26, 2025
Posted by: A T L
from IL
Expertise:Intermediate
Verified Purchase:Yes
I have been a long time Galaxy S series user, since the 4. I love the 24 Ultra. Good performance and they keep the operating system similar between models so the learning curve is very small. I wish Samsung would bring the micro SD card back!!!!!!!!! Store ALL of your photos locally instead of on a cloud. The card is so much faster. Bring that feature back!!!!!!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 27, 2025
Hi A T L, we appreciate your feedback on your Samsung Galaxy S24Ultra, We are happy to hear that you are overall pleased with the features and capabilities of your new phone, and that you are finding the adjustment to your upgrade to be relatively seamless. In addition to the cloud based storage option being able to work across your ecosystem seamlessly, the removal of these features including headphone jack, help us move towards more durable and water resistant devices. Please, reach out to us again in the future if you have any questions or would like to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nurse
on January 26, 2025
Posted by: Anonymous
Verified Purchase:Yes
Good product Good quality. I recommend this product with all my friends. Also I bought 2 one for mom and one for me.
Response from Samsung USBy R&R Team, January 29, 2025
Hey Katiana Eugene, thank you for sharing your experience with your Samsung Galaxy S24 Ultra with us. We are so happy to hear how pleased you are with the inital usage of your new phone, and that you are so happy to recommend to all of your friends. We have provided links to the full device manual, and the Samsung Support Team to help discover the full capabilities of features like Galaxy AI, and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love
on January 26, 2025
Posted by: Megan
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
I love it! The battery is awesome and improvement over my s23 ultra. I also like having more storage.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2025
Hi Megan, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are over the moon to hear that you are pleased with the enhanced battery life of your device, and that you are enjoying having more storage space on your device. We hope you have found time to explore the additional features of Galaxy AI you now have access to with your device, and we have provided a link to the full device manual to assist you in this discovery. We also have some great videos available online to help you and an interactive simulator. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice Phone
on January 26, 2025
Posted by: P Boyer
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Still learning all it can do but so far not disappointed
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 28, 2025
Hello P Boyer, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear how pl;eased you are with the inital usage of your new phone, and we understand that new devices can take time to discover and align to your usage needs. We have provided a link to the full manal for your new device to help you with your discovery, and also a link to the Samsung Support Team if any questions come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great except
on January 27, 2025
Posted by: Csdk
Verified Purchase:Yes
The touch screen develops a scratchy finger stresk
Response from Samsung USBy R&R Team, January 28, 2025
Hi there Csdk, we appreciate you sharing your feedback on your Samsung Galaxy S24 Ultra. We understand how valuable your uninterrupted viewing experience is to you every day. We have provided a link below to the warranty information for your device and to the Samsung Support Team to help you resolve this matter. You can also always use a screen protector we have available to add additional protection to your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
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Written by a customer while visiting Samsung US
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