Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Good purchase!
on January 21, 2025
Posted by: no name
Expertise:Expert
Verified Purchase:Yes
The S24 is an excellent phone and the purchase process and transition from my S21 was smooth.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 22, 2025
Hi there No Name, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy to hear that you are finding the purchase process and usage of your new device to be so excellent for you every day. We have provided a link to the full manual for your new device to help you discover the full capabilities including Galaxy AI. We have also shared a link to the Samsung Support Team of experts to answer any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!
on January 21, 2025
Posted by: Antes
from Ny
Expertise:Expert
Verified Purchase:Yes
Love this phone! I used to have the s22 ultra. This battery on the 24 ultra lasts so much longer! I am supper pleased about that! The camera is great. The feel of the phone is lighter then my 22 and is a flat screen. While I love the curved screen I am not missing it. I am glad I purchased this phone and would recommend this phone. I have not have any issues with it
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2025
Hi there Antes, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear how pleased you are with the enhanced battery life and features of your device. We hope you have also found time to explore the amazing Galaxy AI features of your device. We have provided links to the complete manual for your device to help you, and another to the Samsung Support Team to answer any questions you may have about your Ssamsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Happy with the new phone, bery nice, i recomended.
on January 22, 2025
Posted by: Wevo
from San antonio texas
Expertise:Expert
Great phone, super fast delibery and economic payments
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2025
Hi Wevo, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you have had such a great experience from purchase to inital usage of your new phone. We hope you have found some time to explore all of the features of Galaxy AI, and we have provided a link to the full device manual to help you in this exploration. We have also shared a link to the Samsung Support Team to help answer any questions that you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on January 22, 2025
Posted by: erne
from Los Angeles
Expertise:Intermediate
Great Phone! Battery last nicely. Love the S pen Bluetooth capabilities!!
Feels fast
Not a fan of the AI features, not sure about them tho (as I never use it at all)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 24, 2025
Hey Erne, thank you for your feedback on your Samsung Galaxy S24 Ultra. We couldn't be happier to hear that you are so pleased with the capabilities of your new device. We know it can take time to discover the full capabilities and uses for Galaxy AI, and we have provided a linkt o your full device manual to assist you. We have also shared a link to the Samsung Support Team if any questions arise about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love it very practical and IA
on January 23, 2025
Posted by: Diagece
from Montréal
Verified Purchase:Yes
Am in love with my new cell. Very practical and AI
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 24, 2025
Hi there Diagece, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear how pleased you are with the usage of your new phone, and that you are enjoying and finding ways to use the new Galaxy AI features. Please, reach out to us again any time if you have questions, or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone, except...!
on January 24, 2025
Posted by: Showtyme
from NC
Expertise:Expert
Verified Purchase:Yes
Camera is incredible and the processor is super fast. My only complaint is that the Google Message app is now permanently installed and can't be removed. I've had the app lock up a couple of times. One time my entire screen was black for a couple of hours except for a thin line of light near the volume buttons. Normally I'd uninstall and reinstall the app and see if that fixed it. My only option was to uninstall the updates and try again. Hoping this fixed the issue.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 30, 2025
Hello Showtyme, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that you are overall pleased withthe features of your device, and would love to help you troubleshoot the functionality of the app that is causing frustration for you. We have provided a link below to help you with apps that are crashing or not operating. We have also shared a link to the samsung Support Team to help one on one if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I should've waited for the S25 Ultra
on January 24, 2025
Posted by: Hey Girl Hey
from Brooklyn, NY
Expertise:Expert
Verified Purchase:Yes
It's a cool phone but it's a bit heavy. The camera is cool.
I would recommend this to a friend!
Features
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 5, 2025
Hey Girl Hey, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy tohear how pleased you are with your newp hone, and that you are finding to be so cool for your usage every day. We know it can take time to get used to the feel and weight of a new device, and hope you have found it more comfortable for usage after a period of time. We have provided a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing camera and user friendly AI features
on January 24, 2025
Posted by: Bpai
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
Two weeks into using Samsung galaxy S24 Ultra, I am still learning all the features. It is indeed packed with amazing AI features.
The pen/stylus is quite handy and the camera is pro.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2025
Hi there Bpai, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are so pleased with your device after a short period of usage. We know it can take time to discover the full capabilities of your device, and we have provided a link to the full device manual for your convenience. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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