Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
i love my new phone
on January 15, 2025
Posted by: moakins
from New jersey
Expertise:Intermediate
Verified Purchase:Yes
had the galaxy z fold 4 and upgrading to the ultra 24, i have no regrets,love the camera ,all the features it has.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2025
Hey Moakins, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are ecstatic to hear that you are so pleased with the upgrade from your previous device, and finding the features to be so great. We hope you are capturing all of your memories and getting great photos and videos with your new phone. Please, reach out to us again any time with questions or additional feedback on your Samsung products. Thank you for being a loyal Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing!
on January 15, 2025
Posted by: Erich
from Philippines
Expertise:Expert
Verified Purchase:Yes
I love the features of my new Phone. But overall, I just absolutely love Samsung.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
...
on January 15, 2025
Posted by: John
Verified Purchase:Yes
Need so much improvement for a new phone. Not happy customer.
Very little difference than my old s22
Response from Samsung USBy R&R Team, January 16, 2025
Hi John, thank you for your feedback on your Samsung Galaxy S24 Ultra. We understand that it can take time to discover all of the amazing enhanced features of your new phone including the features of Galaxy AI. We have provided a link to the full device manual to help you with this discovery and align the settings to your preferences. We have also shared a link to the Samsung Support Team to answer any questions you may have as you continue your disovery. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It works
on January 16, 2025
Posted by: The Caller
Expertise:Expert
Verified Purchase:Yes
It makes and recieves calls. Takes pretty pictures too.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 16, 2025
Hi there, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy to hear how pleased you are with the reliability of your phone calls and seeing beautiful pictures from your new phone. We have provided a link to the full manual for your new device to discover additional features like Generative Edit in Galaxy AI to help you get even more use out of your camera. We have also shared a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Design
on January 16, 2025
Posted by: Allen
from SF Bay Area, CA
Expertise:Intermediate
Verified Purchase:Yes
Great phone with good battery life and great camera.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 16, 2025
Hey Allen, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are so pleased with enhanced features and capabilities of your new phone. We hope you have found time to explore all of the amazing Galaxy AI features of your phone, and integrated them to enhance your daily experience. Please, reach out to us again in the future if you have any questions about your Samsung products, we have provided a link to the Samsung Support Team for your convenience in this instance. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not bad, but not super great
on January 16, 2025
Posted by: RrrKkk
Expertise:Intermediate
Verified Purchase:Yes
Nice phone with a few things that could be better.
Flipping between screens is very laggy
Response from Samsung USBy R&R Team, January 16, 2025
Hi RrrKkk, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear how pleased you are with the inital usage of your device. We would love to help you troubleshoot the lag you mention experiencing with your device. We recommend going in to your settings under display and adjusting the motion smoothness from standard to adaptive to increase the refresh rate of your device. We have provided a link to the Samsung SUpport Team if you continue to experience this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Vibrating
on January 16, 2025
Posted by: Denis Denis
from Philadelphia, PA
Expertise:Intermediate
Verified Purchase:Yes
The vibration is realy weak, not like note 20 i have, so when i make alarm schedule wont vibrate as good as note 20.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 17, 2025
Hi there Denis Denis, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We understand how important specific features of your new device are to you every day, and we would love nothing more than to help you align the settings to your needs and wants. We have provided a link to the Samsung Support Team if you believe your device may not be operating as intended or would like assistance with setting options to have the alarm experience you are seeking. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on January 16, 2025
Posted by: Jose
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Great product battery last 2 days or longer depends on how much I use it and very responsive.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 17, 2025
Hey there Jose, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We are ecstatic to hear how pleased you are with the battery life and overall functionality of your new phone. We hope you have found time to explore the full capabilities of Galaxy AI for your device. We have provided a link to the full device manual to help you best align your device to your needs and wants. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung porducts. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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