Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Sassi
from Charlotte, NC
Expertise:Intermediate
Verified Purchase:Yes
I have the phone since December, so not that long, but so far I am very happy with it. Picture and graphic is amazing and the quality is extraordinary, I wasn't expecting anything less from Samsung, if everything stay as it is now.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, January 14, 2025
Hi Sassi, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy to hear you are initally pleased with the features and usage of your new device. We have provided a link to the full manual for your device to help you fully explore the full capabilities includinkg Galaxy AI. We have also provided a link to the Samsung Support Team for your convenience. These experts can answer any questions that may come up during your inital discovery. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: ghenderson
Verified Purchase:Yes
I am having a hard time navigating to the different issues I am having with this phone
Response from Samsung USBy R&R Team, January 14, 2025
Hi there Ghenderson, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We understand how frustrating it can be when your device is not meeting your expectations. We would love tohelp you with any experiences that are causing frustration, and we have provided links to the complete manual for your device and the Samsung Support Team. These resources can help you discover the capabilties and troubleshoot any frustrations. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Harry N
from Hawaii
Expertise:Intermediate
Verified Purchase:Yes
My wife is very happy with her new phone. She loves the camera and photo taking.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Jersey City, NJ
Expertise:Expert
Verified Purchase:Yes
We love this phone! My wife and I upgraded from our S22 Ultra's for Christmas and we are both very pleased with our new S24 Ultra's!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 15, 2025
Hi Kevin Hynes, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are so pleased with the inital use of your new phone, and have enjoyed exploring all of the enhanced features and capabilities of your device. We have provided a link to the complete manual to your device for your convenience to help you further explore the features like Galaxy AI. We have also shared a link to the Samsung Support Team if any questions come up during your exploration. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Firepowr
from California
Expertise:Expert
Verified Purchase:Yes
I believe this is the best phone that was released in 2024. Great battery life, camera, screen, and built quality. I bought this for my wife and she loves it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 14, 2025
Hi Firepowr, thank you for your feedback on your Samsung Galaxy S24 Ultra. We love that you are so happy with the overall use of this new device, and think it to be the best release of the year for phones. We hope you'll reach out to us again in the future if you have any questions or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24 Products is best and I love it better
on January 13, 2025
Posted by: Legacy Pro products
from OH
Expertise:Expert
Verified Purchase:Yes
I love the product especially the camera production
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 14, 2025
Hi Legacy Pro products, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are so happy to hear you are so pleased with the inital use of your new device. We hope in addition to the amazing camera of your device, you have found time to play around with the Galaxy AI feature of Generative Edit to further enjoy the memories you capture. We have provided a linkto the full device manual to help you with this and other Galaxy AI features at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: MAHA
from New York
Expertise:Intermediate
Verified Purchase:Yes
Buen teléfono entrega rapida y confiable quizas vuelva a comprar cuando salga el 25 ultra 👍👍
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike
from Ontario, CA
Expertise:Intermediate
Verified Purchase:Yes
Great Phone, I have had a few Samsung Phone and each one gets better. My new S24 is the best one I have purchased.
Design
5
Value
5
Written by a customer while visiting Samsung US