Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Great phone
on January 7, 2025
Posted by: Mike
from Ocala, Fl
Expertise:Expert
Verified Purchase:Yes
Geat look and feel. Alot faster than my note 20 ultra
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AI way to GO....
on January 7, 2025
Posted by: Chet
Verified Purchase:Yes
I am still exploring new added features. Overall best phone.
Response from Samsung USBy R&R Team, January 9, 2025
Hi Chet, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We know that it can take some time to learn all of the capabilities of a new device, and we are thrilled that you are thus far pleased with your new phone. We have provided a link to the complete manual for your new phone, and recommend browsing some of the videos we have available online that highlight the enhanced features of your device. We have also provided a linkto the Samsung Support Team if you have any questions as you continue your exploration. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great New Phone !
on January 8, 2025
Posted by: Bob Yadzinski
from South Bend, Indiana
Expertise:Expert
Verified Purchase:Yes
This phone works and sounds great.
It practically loaded all my previous information from my old phone quickly and
by itself with very few button pushing from me. Outstanding!
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2025
Hey Bob Yadzinski, we are grateful for your feedback on your Samsung Galaxy S24 Ultra. We couldn't be happier to know you are having such a wonderful usage of your new device, and found the setup to be easy. We hope you'll reach out to us again any time in the future with questions or additional feedback about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great device
on January 8, 2025
Posted by: Dustin R
from Springville, UT
Expertise:Expert
Verified Purchase:Yes
I've upgraded from the S22 Ultra. This device feels pretty much the same with some additional features on top! It wasnt too dramatic of a change, so it was really easy to adjust. I haven't had any issues with the device, setup, or use. I did run into an issue with transferring everything from my old device, but I was able to get that figured out!
While some AI features are really nice (circle to search, live translate, and a few others), I am not a fan of AI and it's seemingly overuse in everything.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 9, 2025
Hey there Dustin R, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are thrilled toh ear how pleased you are with the upgrade from your previous device to your new phone. We are happy to hear that you are initally pleased with the features of Galaxy AI. We have provided a link to the Samsung Support Team to offer assistance in best aligning the settings to your preferences and needs. We have also shared a link to the Samsung Support Team if you have any questions as you continue to use all of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone out there!
on January 8, 2025
Posted by: Terri
from Pomona, NY
Expertise:Expert
Verified Purchase:Yes
Don't just buy this phone & start using it. Watch a tips & tricks video. It's loaded with so many incredible features. You'll be amazed. I'm also loving the return to a flat screen.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2025
Hi Terri, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled tohear that you are loving your new phone, and found the videos we have available online to be so helpful to you and enhance your experience with all of the amazing features. Please, reach out to us again in the future at any time if you would like to share additional feedback on any of your Samsung products, or any questions arise as you continue to explore your phone. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best camera.
on January 8, 2025
Posted by: Sssss
Verified Purchase:Yes
My full family use Samsung Galaxy s 24 Ultra 5g. Happy for it's feature.
Response from Samsung USBy R&R Team, January 9, 2025
Hello Sssss, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are pleased to hear how happy you are with the features of your new phone, and hope you have found time to fully explore the new capabilities of Galaxy AI, and we have provided a link to the full device manual to help you in this experience. We have also shared a link to the Samsung Support Team to answer any questions that you may have as you continue to use your new phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Fhone Finally!
on January 9, 2025
Posted by: Anonymous
from Yanceyville NC
Expertise:Intermediate
Verified Purchase:Yes
Absolutely LOVE it! Once again Samsung has provided a product that is "Smarter than h and i am" but handles ev e ything I throw at it. Added a DEXNOR case at have a secure produc!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic elctronics
on January 9, 2025
Posted by: KAT1776
from Michigan United States
Expertise:Expert
Verified Purchase:Yes
Galaxy 24 Ultra is a fantastic Great Phone/ mini computer
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 10, 2025
Hey there KAT1776, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We couldn't be happier to hear that you are finding your new device to be so fantastic every day for a range of daily tasks. We have provided a link to the manual for your new phone to help you discover additional features like Galaxy AI on your phone. We have also provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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