Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Anthony
from Durham, NC
Expertise:Intermediate
Verified Purchase:Yes
Upgradedto this phone from my S20 ultra! From 256 GB to 512GB. The transfer took a little bit long but everything is the same now! Great phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 2, 2025
Hi there Anthony, we are grateful to you for taking time out of your day to share your feedback on your Samsung Galaxy S24 Ultra. We are so happy to hear that after the initial transfer you are pleased with the features and capabilities of your new device. We have provided for additional assistance in your exploration the full device manual and a link to the Samsung Support Team. These resources can help you best align your device to your needs and wants. Thank you for b eing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Michael
from Seattle, WA
Expertise:Intermediate
Verified Purchase:Yes
I bought several S24 Ultra's to replace my dying fleet of cellphones. These smartphones are loaded with features that were unexpected. The great flexibility was accompanied with complexity, but the learning curve was quick and intuitive. They readily worked with the desktop environment and AI installation.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Abe7
Expertise:Intermediate
Verified Purchase:Yes
This is my by far the best phone I've ever had! So fast and the camera is several steps above my last phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 3, 2025
Hi there Abe7, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear how pleased you are with your new phone and that you are finding it a great upgrade fro your previous device. We hope you have also found time during your day to also explore the features of Galaxy AI and specifically Generative Edit to help you capture photos and videos like never before. We have provided links to the full device manual to help you in this exploration, and to the Samsung Support Team to answer any questions that may arise. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Maks
from Fort Worth, TX
Expertise:Expert
Verified Purchase:Yes
I trust Samsung to make top quality phones, the problem always have been the Android OS updates and built in bloatwares which cannot be uninstalled. Mostly the same here. But love the overall phone, the awesome stylus and lovely screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 3, 2025
Hi Maks, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We love hearing how much you are loving the new features and capabilities of your new phone. We hope you are currently enjoying the exploration of the enhanced features and camera of your new device. We have provided a link to the full device manual to help you in this matter, and another links to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Saleem
from Fl
Expertise:Intermediate
Verified Purchase:Yes
The ordering and return process was straightforward and effortless.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Unhappy with samsung
from Alabama
Expertise:Expert
Verified Purchase:Yes
This phone isn't worth the money. I should have waited.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 3, 2025
Hello there, we appreciate you taking time outo f your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We understand how important the phones of our customers are to them for a range of daily tasks. We are always happy to assist with any frustration that our customers experience as well. Without knowing what features are causing your frustration or you feel may be missing, we have provided a link to the Samsung Support Team to answer any questions, and another to the full device manual to help you discover the full capabilities and functionality. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dana
from Detroit, MI
Expertise:Intermediate
Verified Purchase:Yes
it's taking some getting used to since my last phone was a Galaxy s10 (so much smaller), but I'm loving the upgrade (and the color!). the screen looks amazing, the phone is faster at switching apps and a lot more storage space for all my videos. very satisfied with purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 3, 2025
Hi Dana, thank you for your feedback on your Samsung Galaxy S24 Ultra. We couldn't be happier to hear how pleased you are with the enhanced features and storage capacity of your new device. We hope you are also finding time to explore the Generative Edit feature of Galaxy AI to take photos and videos like never before with your new phone. We have provided a link to the full device manual to highlight this feature and help you maximize your daily usage. We appreciate you being a Samsung customer, and hope you'll reach out to us again if you ever have questions about your Samsung products. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dennis
from Morristown TN
Expertise:Intermediate
Verified Purchase:Yes
Works great and faster than my old S23 Ultra and stays connected better than old phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US