Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Ree209
from Stockton, CA
Expertise:Expert
Verified Purchase:Yes
Great phone! I love my new Galaxy S24 Ultra! I live cameras!
Written by a customer while visiting Samsung US
Posted by: Ree209
from Stockton CA
Expertise:Expert
Verified Purchase:Yes
Great Galaxy S24! I love how clear my pictures come out with camera!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dann
from Wausau, wi
Expertise:Expert
Verified Purchase:Yes
Not orange. Looks pink. If I don't turn the wifi off service is trash because it's so dependant on wifi even though I have 5 bars of service.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R Team, January 6, 2025
Hey Dann, we apreciate your feedback on your Samsung Galaxy S24 Ultra. We know how frustrating it can be when your new device does not align to your needs and expectations. We would love nothing more than to help you troubleshoot the connection of your device to ensure reliability regardless of where you are with your device. We have provided a few links to help you troubleshoot this matter at your convenience. If you are not in love with the color of your new device, we do recommend protective cases on all device to prevent any damage from accidental bumps and drops, and we have plenty of options available to help you choose a case that hellp you express your personal sense of style. We have lastly, provided a link to the Samsung Support Team to help you resolve any frustrations or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Hussain
from Michigan
Expertise:Beginner
Verified Purchase:Yes
Pretty good phone but feel like too big.my last was s9+ so this one sounds huge in hand.
Would love to have 1T memory but they trick us and said no we are out of that on Thanksgiving is it possible 🤔 its Samsung not any local brand.
Love shipping service and finance .thanks
Would love to have 1T memory but they trick us and said no we are out of that on Thanksgiving is it possible 🤔 its Samsung not any local brand.
Love shipping service and finance .thanks
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My review
on January 2, 2025
Posted by: harsh
The Samsung Galaxy S24 Ultra is a flagship powerhouse that stands out for its exceptional performance, stunning display, and cutting-edge camera technology. Here’s a breakdown of its key features:
Design and Build Quality
The S24 Ultra features a sleek, premium design with a durable glass front and back, and an aluminum frame. It’s large, but comfortable to hold with a modern, elegant finish.
Display
Equipped with a 6.8-inch Dynamic AMOLED 2X display, the S24 Ultra delivers vibrant colors, sharp details, and a smooth 120Hz refresh rate. It offers an immersive experience for media consumption, gaming, and everyday use.
Performance
Powered by the Snapdragon 8 Gen 3 chipset, the phone is incredibly fast and handles multitasking, gaming, and intensive apps with ease. Whether you're browsing, streaming, or editing, everything runs seamlessly.
Camera Quality
The camera is a standout feature, with a 200MP primary sensor that captures stunning detail and sharpness. The zoom capabilities are impressive, with great quality even at higher magnifications. Night shots are excellent, thanks to the advanced AI-enhanced processing.
Battery Life
The 5,000mAh battery lasts a full day on a single charge, even with heavy use. It also supports fast charging, so you can top up quickly when needed.
Unique Features
The S24 Ultra comes with the S Pen, perfect for note-taking and creative tasks, along with satellite connectivity for emergency use. It’s a versatile device that combines productivity and innovation.
Overall Verdict
The Samsung Galaxy S24 Ultra is an all-around excellent phone. With a top-tier display, camera, and performance, it is the ultimate choice for power users, content creators, and mobile photographers. Though pricey, it delivers on every front and remains a leading choice in the flagship market.
Design and Build Quality
The S24 Ultra features a sleek, premium design with a durable glass front and back, and an aluminum frame. It’s large, but comfortable to hold with a modern, elegant finish.
Display
Equipped with a 6.8-inch Dynamic AMOLED 2X display, the S24 Ultra delivers vibrant colors, sharp details, and a smooth 120Hz refresh rate. It offers an immersive experience for media consumption, gaming, and everyday use.
Performance
Powered by the Snapdragon 8 Gen 3 chipset, the phone is incredibly fast and handles multitasking, gaming, and intensive apps with ease. Whether you're browsing, streaming, or editing, everything runs seamlessly.
Camera Quality
The camera is a standout feature, with a 200MP primary sensor that captures stunning detail and sharpness. The zoom capabilities are impressive, with great quality even at higher magnifications. Night shots are excellent, thanks to the advanced AI-enhanced processing.
Battery Life
The 5,000mAh battery lasts a full day on a single charge, even with heavy use. It also supports fast charging, so you can top up quickly when needed.
Unique Features
The S24 Ultra comes with the S Pen, perfect for note-taking and creative tasks, along with satellite connectivity for emergency use. It’s a versatile device that combines productivity and innovation.
Overall Verdict
The Samsung Galaxy S24 Ultra is an all-around excellent phone. With a top-tier display, camera, and performance, it is the ultimate choice for power users, content creators, and mobile photographers. Though pricey, it delivers on every front and remains a leading choice in the flagship market.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jonathan
from Miami, Florida
Expertise:Expert
Verified Purchase:Yes
An upgrade from an already excellent Galaxy S23 Ultra. Great camera, ultra fast processor, and handy AI functions.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, January 2, 2025
Hi Jonathan, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We couldn't be happier to hear how much you are enjoying the exploration of your new device and finding so many amazing features like your camera, and the new Galaxy AI. We hope you'll reach out to us if you have any questions along your discovery, and we have provided a link to the Samsung Support Team for your convenience. We appreciate you being a loyal Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: TED Jr
from Salt Lake City, Utah
Expertise:Intermediate
Verified Purchase:Yes
Love using this phone. Best cell phone brand in my opinion. Easy to use and reliable long battery life.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 2, 2025
Hello Ted Jr, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are ecstatic to hear how much you love the usage of your new phone and are finding it reliable and to have long lasting battery. We hope you also find time to explore the new Galaxy AI features that can help you with so many daily tasks. We have provided a link to the Samsung Support Team to help answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Larry
from Texas
Expertise:Expert
Verified Purchase:Yes
S24Ultra. I owned the S10+ before this one. This phone is heavy. Has no place to add additinal sd drive. I have to clink enter when using 4 number code to lock. Not worth the purchase. But my S10 was getting squirrelly so I replaced it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, January 6, 2025
Hi Larry, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We completely understand that new devices can take some time to adjust the settings and align the device to your needs. We would love to help you best adjust the settings and have the best possible experience with your device. While it is accurate that this device does not accept a micro SD card to expand the storage capacity if you are finding the installed storage on your device insufficient, we recommend exploring digital cloud based storage expansion options that also help you with the usage across your ecosystem and transfer of data as easy as possible. We have provided a link to the full device manual to help you explore options for locking and unlocking your device including PIN, pattern, password, fingerprint, or facial recognition. We have lastly shared a link to the Samsung Support Team if you have any questions or would like additional assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US