Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Frank V
from Anaheim, California.
Expertise:Expert
Verified Purchase:Yes
Great phone, flawless, truly the Samsung flagship. Better than my zfold5. Thanks Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Real Android
from East Coast
Expertise:Expert
Verified Purchase:Yes
While it has a nice design. There are hardware and functionality features that are lacking or missing that was better on the S20 or S20 FE. The main points being that the video call is currently missing and fingerprint recognition does not work well. I've tried different options and tutorials and it doesn't get better.
Features
2
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, December 26, 2024
Hi there Real Android, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We completely understand that new devices can come with a learning curve as you discover the full capabilities of your new phone. We would love to help you troubleshoot the features you feel are not operating as intended, and have provided a link to an article to help you with the fingerprint reader. We also recommend if you are using a screen protector with your device to enable the touch sensitivity setting in your settings app. For the video call you phone should have come with Google Meet to video chat on your phone. We have also provided links to the full device manual and the Samsung Support Team to help you best align your device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Android customer for life
from Dover, PA
Expertise:Intermediate
Verified Purchase:Yes
Overall, happy with my new S24 Ultra! My only complaint is that when something needs changed with an app or a setting, it usually takes some time to figure out how to do it. Could just be there has been a lot of changes since getting my last phone, an S10 plus!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, December 27, 2024
Hello Android customer for life, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We absolutely love hearing how much you are enjoying the enhanced features of your new device. We understand that upgrading can come with a bit of a learning curve and cause some frustration as you go to adjust the settings to align to your needs. For your convenience we have provided a link to the full device manual to help you in this journey of discovery. We have also shared a link to the Samsung Support Team if you have any questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Wisconsin Rapids, Wisconsin
Expertise:Expert
Verified Purchase:Yes
Great phone, Nice display, cameras, processor speed etc. The stylus thing works well.
Negative points are the fact that the wide-angled lens is downgraded to .6 from .5, the fact that you can't change the battery, and the lack of memory, and the ability to put in a memory expansion card. I hadn't realised you could get these with 1 Tb ram, because the saleswoman didn't tell me, or I'd have spent the extra few dollars.
Negative points are the fact that the wide-angled lens is downgraded to .6 from .5, the fact that you can't change the battery, and the lack of memory, and the ability to put in a memory expansion card. I hadn't realised you could get these with 1 Tb ram, because the saleswoman didn't tell me, or I'd have spent the extra few dollars.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, December 23, 2024
Hi David Farmbrough, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We understand that upgrading to a new device can come with an adjustment period as you discover enhanced features and capabilities. If you are finding the storage to be insufficient for your needs, we recommend exploring the digital storage expansion option we have available that has been designed as a replacement for the micro SD cards that can be misplaced or lost. We also have available portable battery packs that can be used rather than a battery that would require the phone be opened and more prone to accidental damage. We have provided a link to the Samsung Support Team if you have questions about these options or would like assistance with any setup. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Disappointed Buyer
from Central California
Expertise:Intermediate
Verified Purchase:Yes
Although the phone generally works fine, its features are on par with other manufacturers...nothing special about the phone. HOWEVER, would not recommend the phone due to the dismal performance of the fingerprint sensor. I loved the sensor on my Note9 (worked every time and was placed in a position that was logical and convenient to the manner in which the phone was held...and was the primary reason I replaced the phone with the S-24 Ultra. The sensor on the S-24 is in a bad position, takes forever to finally get the device to register the fingerprints; and once finally configured, fails to recognize my fingerprints 8 out of 10 times. I regret the purchase (although the process was quite easy on the Samsung site) and will purchase some other brand on my next phone. This is my fourth Samsung phone, my eighth Samsung portable, and my 14th Samsung product purchased
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy R&R Team, December 23, 2024
Hello there, we appreciate you sharing your experience with your Ssamsung Galaxy S24 Ultra with us. We understand how much of an adjustment can take place when upgrading to a new device, and the frustration that can come with the new device is not meeting your expectations. We have provided a link to an article to help you troubleshoot this experience with the fingerprint reader at your convenience. We have also shared links to the full device manual to help you explore additional lock options available to you, and to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Decent improvements from 2 generations back.
on December 22, 2024
Posted by: Bizzle
from Bremerton, wa
Expertise:Expert
Verified Purchase:Yes
Noticeably more snappy than my old s22 Ultra. Battery capacity may be the same but seems to last longer as well. Camera is also much improved.
Response from Samsung USBy R&R Team, December 23, 2024
Hi Bizzle, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We love hearing how much you are enjoying the enhanced features of your new device, and discovering so many enhancements from your previous phone. We have provided links to the full device manual, to help you further in your discovery, and to the Samsung Support Team. You can use the chat function if you ever have questions or would like assistance with any of your Samsung products. We appreciate you being a Ssamsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: SM34743
from Florida, USA
Verified Purchase:Yes
Got tire of the same with my old phone. No improvements, just on the camera and minimal stuff. This galaxy s24 ultra is the best decision ever. Was recommended to me and I will keep recommending it to manny people.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Alberto
from Massachusetts
Expertise:Beginner
Verified Purchase:Yes
Great phone and features for my personal and business purposes
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US