Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Kaushal
Verified Purchase:Yes
Very good so far and easy to use, colour is also beautiful. The camera quality is great.
Written by a customer while visiting Samsung US
Posted by: Jimbo
from Midwest
Expertise:Expert
Verified Purchase:Yes
Phenomenal phone! I can't say enough how much I love this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Holly E
from San Antonio, TX
Expertise:Intermediate
Verified Purchase:Yes
It's a decent phone but I think it could be more user friendly and advanced. For instance I had a Motorola that was more user friendly with better and easier picture editing but this phone is longer lasting. The camera is okay but I thought it would have better settings for nighttime and half the AI fixes on pictures don't work like blur and shadow eraser. I'm glad I got it on a good sale so I don't feel like it was a rip off. Also, it's so freaking difficult to get this phone to silent, and after I figure it out it goes back to vibrate. Very frustrating.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Pete
from Florida
Expertise:Expert
Verified Purchase:Yes
Amazing device. Finally upgraded from the 22 and I am so glad I did!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Revitup15
Verified Purchase:Yes
Screen quality is better than S23Ultra and the fingerprint unlock is faster.
I would recommend this to a friend!
Features
4
Response from Samsung USBy R&R Team, December 23, 2024
Hey there Revitup15, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are so happy to hear how pleased you are with the enhanced features and functionality of your new device. We have provided a link to the full device manual to help you further explore the full capabilities of your new device. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Nabil
Verified Purchase:Yes
Electricity quickly drains battery 🔋 discards quickly
Features
2
Response from Samsung USBy R&R Team, December 26, 2024
Hi Nabil, thank you for your feedback on your Samsung Galaxy S24 Ultra. We would love nothing more than to help you troubleshoot and maximize the battery life of your device to help you have the best possible experience every day. We have provided links to a few articles below to help you with the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team if these resources do not help you resolve this matter, or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Crystal
from Riverside, CA
Expertise:Intermediate
Verified Purchase:Yes
I love it, camera is amazing, I love the color and design, just a little on the heavier side
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: A Pa
from New York
Expertise:Intermediate
Verified Purchase:Yes
Good but not that great. I dont like the results with the camera. Pictures are not as I was expecting.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, December 26, 2024
Hi there A Pa, thank you for sharing your feedback on your Samsung Galaxy S24 Ultra. We are pleased to hear you are overall happy with the usage of your new device. We would love to help you with the camera settings and features to help you capture your favorite moments. We have provided a link to the full device manual to help you adjust the settings and align them to your preferences. We have also shared a link to the Samsung Support Team to help you in this matter or answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US