Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Hamid
from Salt Lake City, Utah
Expertise:Expert
Verified Purchase:Yes
My last phone was the Galaxy A53, and its fingerprint reader was so much better than the Galaxy S24 Ultra. The sensor for this phone is a downgrade
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 31, 2024
Hi Hamid, thank you for your feedback on your Samsung Galaxy S24 Ultra. We understand how important it is to have a device that you are able to unlock and access with ease. We have provided a link below to help you troubleshoot this experience at your convenience. We also recommend enabling the touch sensitivity feature of your device if you are using a screen protector. We have also shared a link to the Samsung Support Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Mike
Verified Purchase:Yes
This is a great phone. My only complaint is with the biometrics. Both the face recognition and fingerprint scanner struggle to identify my ID. I recommend going back to an off screen finger sensor like was used in the note 9 or on the button like the flip 5.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 23, 2024
Hey there Mike, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy tohear you are overall pleased withthe usage and features of your new phone. We would be thrilled to help you troubleshoot the biometrics of your new device and maximize your overall experience. We have provided a link to an article to help you with these features, and another to the Samsung Support Team if these resources do not help you resolve this matter. We appreciate you being a Sasmsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Markell
from Houston, TX
Expertise:Expert
Verified Purchase:Yes
Smooth operation, great camera options, and sleek overall design
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Brandon Azuata
from Texas
Expertise:Expert
Verified Purchase:Yes
I love you samsung please marry me for having such great phones god they make me so proud
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Raghu
Verified Purchase:Yes
It's good for every thing while using the phone...
Written by a customer while visiting Samsung US
Posted by: Sheldon
from Jamaica
Expertise:Intermediate
Verified Purchase:Yes
Good phone enjoying the huge space and speed of the phone
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Hdhfjjf
Verified Purchase:Yes
Good device........................................
Written by a customer while visiting Samsung US
Posted by: Ele_enthu
from Charlotte, Nc
Expertise:Intermediate
Verified Purchase:Yes
Not much difference between s23 ultra and s24 ultra.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US