Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Lyn C
from Buffalo, NY
Expertise:Intermediate
Verified Purchase:Yes
I would have given this phone a five-star rating except that yesterday it froze and I couldn't get it to do anything. I had to take it to my phone carrier and they had to do a hard restart on it. They said it froze in the middle of a software update. That does concern me a little bit. Other than that, I really do like it. It is so much faster than my S22 Ultra was. I also love that it has double the space.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, December 20, 2024
Hi Lyn C, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear you are overall pleased with the usage of your new device, and are hopefully exploring all of theamazing features of your new phone. We have provided a link to the Samsung Support Team if you experience any additional frustrations or out of the ordinary occurances. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: ssss
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
The phonw is great to use. Has good design and is the best in performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 20, 2024
Hey Ssss, we appreciate you sharing your experience with your Samsung Galaxy S24 Ultra with us. We are ecstatic to hear how much you are enjoying the usage and enhanced features of your new device. Please, don't hesitate to reach out to us atany time if you have questions about any of your Samsung products. We appreciate you being a samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Lawrence G
from Brooklyn ny
Expertise:Intermediate
Verified Purchase:Yes
Love the S24 , had the S21 and this is definitely a good upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 20, 2024
Hey Lawrence G, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra. We are so thrilled to hear how much you love your new device, and are finding it to be a good upgrade with new features from your previous device. We have provided links to the full device manual and the Samsung Support Team to help you continue discovering all of the amazing features of your new phone, and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: John
Verified Purchase:Yes
It works faster than my A54, but the battery does not last as long as other Samsung phones I have used.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Linda Stamm 931 820 4922
from Clarksville TN 37042
Expertise:Expert
Verified Purchase:Yes
I love Samsung cells phones.But I have bad experiences with my S24 Ultra Esim.
Value
5
Written by a customer while visiting Samsung US
Posted by: Felipe Velázquez
from Montevideo, Uruguay
Expertise:Intermediate
Verified Purchase:Yes
I've only been using it for a week, but it's been amazing so far. The cameras are excellent, and the operating system runs flawlessly. I'm still exploring the AI features and getting the hang of the S Pen, but they already seem incredibly useful.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, December 20, 2024
Hey Felipe Velázquez, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We love hearing you are enjoying the enhanced features and camera quality of your new device. We have provided a link to the full device manual to help you in your discovery of the full functionality. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Nadiachoco
from Norfolk
Expertise:Intermediate
Verified Purchase:Yes
This is my 2nd S24 Ultra. I just needed more space and i am not disappointed at all. Absolutely love samsung products and the delivery is always delightful. The packaging is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Myong
from AZ
Expertise:Beginner
Verified Purchase:Yes
Good, Only issue is not including a proper information instruction on how to properly transfer phone data and SIM card.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US