Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
Similar to S23 Ultra
on December 17, 2024
Posted by: Gary
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Similar to the S23 Ultra which was great but not a huge upgrade on the 24 Ultra. Battery also lasts at about the same rate as the S23 Ultra. I was hoping for a beefier battery.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 18, 2024
Hi Gary, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. We would love nothing more than to help you maximize the battery life of your device, and have provided links to a few articles below for your convenience. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 17, 2024
Posted by: Vince
from California
Expertise:Intermediate
Verified Purchase:Yes
Love my new phone. Set up and transfer from my old galaxy was seamless.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 18, 2024
Hey Vince, thank you for your feedback on your Samsung Galaxy S24 Ultra. We absolutely love hearing how much you love your new device, and that you found the setup and data transfer to be so easy to accomplish. Please, don't hesitate to reach out to us again any time if you have any questions about your Samsung products. Than you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung s24 ultra yellow
on December 17, 2024
Posted by: Samsung
Verified Purchase:Yes
After using the s24 ultra for 2 weeks i can day great amazing phone and big upgrade coming from an s8+. Best purchase ever love the quality and speed and battery life along with display and customization you can do. Works great paired with my watch 6 classic. At check out the order said it will include free subscription for peacock, YouTube premium, Luma fusion, Adobe, Arcsite, Microsoft 365, and Sirius XM. No letter in the package informing me or how to obtain those subscription besides that great phone!.
Response from Samsung USBy R&R Team, December 18, 2024
Hi there, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are absolutely thrilled to hear youa re so pleased with the enhanced features and functionality of your new device. We have provided a link to the Samsung Support Team to help you troubleshoot and resolve the matter of the subscriptions included with your purchase. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the color! I didnt expect it to look THIS gr8
on December 17, 2024
Posted by: APL2GLXYUSER
from New Mexico
Expertise:Intermediate
Verified Purchase:Yes
Beautiful phone and color! Exceeded my expectations.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 18, 2024
Hi APL2GLXYUSER, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We love hearing from our customers not only that they love their new device, but all of their expectations have been surpassed by the reality of their new device. Please, don't hesitate to reach out to us at any time if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Must buy
on December 18, 2024
Posted by: Imran
from San Jose, California
Expertise:Intermediate
Verified Purchase:Yes
Excellent device..................................
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 18, 2024
Hi there Imran, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear that you are loving the features and functionality of your new phone. We have provided a link below to the Samsung Support Team if you ever have questions about your Samsung products in the future. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on December 18, 2024
Posted by: C R B
from PA
Expertise:Intermediate
Verified Purchase:Yes
Feature packed and perfect size. Great deal for the holidays!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The current best of the best
on December 18, 2024
Posted by: George J
Verified Purchase:Yes
Most powerful phone I've ever owned. Battery life is fantastic and build quality is high.
Response from Samsung USBy R&R Team, December 19, 2024
Hello George J, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra. We are absolutely ecstatic to hear you are so happy with the usage of your new device. We hope you have found the opportunity to explore all of the ways you can use Galaxy AI every day, and we have provided a link to the full device manual to help you in this exploration. We have also provided a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Orange Harley Guy
on December 18, 2024
Posted by: Kevin
from Anderson, SC
Expertise:Intermediate
Verified Purchase:Yes
The titanium orange looks more peach. I ordered it to match a few other items and it was disappointing in color.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2024
Hi Kevin, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are so happy to hear how pleased you are with the features of your new device. We understand how important the appearance of your device is to you for your own personal sense of style. We do always recommend protective cases on all devices to ensure you are safe from damage from accidental bumps and drops. We have available cases in a range of colors and styles to help you in this. We have provided a link to the Samsung Support Team if you have any questions about options available to you for cases or answer any questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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