Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3 out of 5
3
Getting bigger!
on December 16, 2024
Posted by: Hamzah
from New York City
Verified Purchase:Yes
It's thicker than the S22 Ultra, but the goal was to make it more durable and thinner. Not to mention, the back used to be glass, and now it feels cheaper. The specs are mostly the same too. I only upgraded because of the S22's battery life and the great trade-in deal. Overall, it doesn't feel like much of an upgrade from the S22 Ultra.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 16, 2024
Hello Hamzah, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We know how important your device is to you every day, and we would love to help you have the best experience possible and feel that you have made a good investment in your new device. We have provided a link to the full device manual to help you discover all of the amazing features of your new device including the Galaxy AI features like Live Translate, Note Assist, and Generative Edit. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Features
on December 16, 2024
Posted by: Everett
from Butte. Montana
Expertise:Beginner
Looking forward to seeing how it .let's do it, I'm excited to have it
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone!!!
on December 16, 2024
Posted by: Chiangel
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
Very easy to transfer data from old phone. I love the color
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 19, 2024
Hi there Chiangel, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you found the intial setup and transfer of your data to be easy to accomplish. We have provided a link to the full device manual to assist you in your exploration of the full capabilities of your device. We have also provided a link to the Samsung Support Team to answer any questions you may have, and offer assistance at any time. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone I ever had.
on December 16, 2024
Posted by: Jerry
Verified Purchase:Yes
I have been a big fan of Samsung. This is the best phone I have ever had.
Response from Samsung USBy R&R Team, December 19, 2024
Hi Jerry, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We appreciate you being such a fan of all of our products, and that you are loving your new device, even calling it the best you've ever had. Please, don't hesitate to reach out to us again if you have any questions about your Samsung products, or to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic
on December 16, 2024
Posted by: Hama
Expertise:Intermediate
Verified Purchase:Yes
I am loving my experience so far. Thank you samsung
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 19, 2024
Hi Hama, we appreciate you sharing your experience with your Samsung Galaxy S24 Ultra with us. We are so pleased to hear you are loving the experience with your new device thus far. We know that exploration of the full functionality of your new device can take time, and we have provided a link to the full devie manual to assist you. We have also shared a link to the Samsung Support Team to answer any potential questions through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love it 🤩
on December 17, 2024
Posted by: Mehrzad
from California
Expertise:Beginner
Verified Purchase:Yes
I love this phone every thing great , especially camera
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 18, 2024
Hi there Mehrzad, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are absolutely thrilled to hear how much you love your new device, and are enjoying capturing all of your moments with the amazing camera. We hope you'll reach out to us again at any time if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S24 great device
on December 17, 2024
Posted by: Anonymous
from Lake Jackson TEXAS
Expertise:Intermediate
Verified Purchase:Yes
Excellent device, crystal clear pictures, well constructed.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 18, 2024
Hello Benito Quintanilla, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear how pleased you are with your new phone and are enjoying capturing all of your favorite moments in great photos and videos. We hope you'll reach out to us again any time with questions or additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
1/01/2025
on December 17, 2024
Posted by: chinagorom
from Nigeria An umbrella
Expertise:Beginner
Please I would like to get this Samsung Galaxy S25
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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