Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: JNG1
Verified Purchase:Yes
Before the switch I was on the 21 Ultra. The new features and pen are worth the upgrade.
Written by a customer while visiting Samsung US
Posted by: Kevin K
from NE PA
Expertise:Expert
Verified Purchase:Yes
Average phone, premium pricing. Poor photo quality, battery life no better than note20ultra. Nice screen and app performance. But one again, photo quality average at best. Worse then my old phone.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy R&R Team, December 16, 2024
Hi there Kevin K, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We completely understand how frustrating it can be when your device is not meeting your expectations, and we would love nothing more than to assist you in troubleshooting the frustrations you mention. We have provided links to articles to help you with the battery life and camera of your device. We have also shared a link to the full device manual to help you adjust the settings of your device for the camera and the Generative Edit features of Galaxy AI. We have also shared a link to the Samsung Support Team if these matters continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: JanFlorida
from Florida
Expertise:Intermediate
Verified Purchase:Yes
This an upgrade from my 22 ultra. I am very happy with the upgrade and the added features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
Great phone, camera is amazing. I am very excited to take pictures on our vacation next year
Written by a customer while visiting Samsung US
Posted by: Zalima
from South carolina
Expertise:Expert
Verified Purchase:Yes
Awesome this phone is a beast and i love it. It does so much for me
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Cadie
Verified Purchase:Yes
Thia Phone has the lastest technology, I really like it, It is expensive but worth your money
Written by a customer while visiting Samsung US
Customer Rating
2
So much left to be desired but not there yet.
on December 15, 2024
Posted by: Yehia
from Dallas TX
Expertise:Expert
Verified Purchase:Yes
Traditional samsung phone. I wish the battery was replaceable, and I wish it took SD card. Spen is useless in my opinion. I do not like the dual software, where google apps have samsung equivalent every step of the way.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, December 16, 2024
Hi Yehia, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We completely understand how important specific features are to you with your new phone. We would love to help you with storage expansion and keeping a good charge with your device. If you are finding the storage to be insufficient, we now offer digital cloud based storage expansion to help you not only keep all of your most important media, and transfer media between devices. For the battery, rather than having the battery be able to be changed, we now have chargeable battery packs that you can carry with you to charge your device on the go without need of an outlet. We have provided links to the Samsung Support Team if you have any additional questions or would like assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Omar
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
So far so good the phone is amazing better than I expected I love it!!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, December 19, 2024
Hi Omar, thank you for sharing your feedback on your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear you are so thrilled with your new device and are finding it even exceeds your expectations. Please, don't hesitate to reach out to us again any time in the future if you have any questions about your Samsung products, or would like to share additional feedback with us. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US