Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Bala
Verified Purchase:Yes
Not happy with poor function of face recognition and thumb print scanner.
Response from Samsung USBy R&R Team, December 16, 2024
Hi Bala, thank you for your feedback on your Samsung Galaxy S24 Ultra. We know how valuab le your phone is to you every day, and wanting the ease to unlock your device with either your face or your fingerprint. We have provided links to a few articles to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team if these resources do not help you resolve this matter. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Mark C
from New Jersey
Expertise:Expert
Verified Purchase:Yes
The Galaxy S24 Ultra is very fast and has an excellent camera. My only complaint is that it does not allow you to set the view of the screen to be always full screen on all apps. Otherwise, its an Outstanding smart phone, as most Samsung Galaxy's are!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First new phone I've ever bought, 0 regrets!
on December 13, 2024
Posted by: Dante S
from McMinnville, Oregon
Expertise:Intermediate
Verified Purchase:Yes
This is the best (and my personal favorite) galaxy phone ever! I'm absolutely in love with the camera, screen glass (reflectivity is no issue!), and size of both the phone and stylus. I haven't used the stylus much, but it has limitless potential for those who use their phone for business. It's great for precise inputs (especially as someone with large fingers,) and for drawing sketches or taking quick notes. I feel confident in the S24's longevity, as the battery lasts all day long, the screen glass is the best on the market, and the phone itself feels very well built and sturdy. I'm excited to own the best smartphone ever made!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: James G
from Oklahoma
Verified Purchase:Yes
I love it. I love the personalization features. The screen looks beautiful. Battery life is amazing. It takes awesome pictures. You can find a bunch of youtube describing all the things you can do with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: S24 Ultra user
Verified Purchase:Yes
For me always the same, but I prefer Samsung than others.
Response from Samsung USBy R&R Team, December 16, 2024
Hey there, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear you are overall pleased with your new phone,and we would love to help you maximize your experience and discover all of the amazing features of your new device. We have provided links to the full device manual to help you disover the features such as Galaxy AI and other ways you can enhance your every day experience. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
I am very pleased with my purchase. Samsung gave me a deal I couldn't refuse.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: chrisf
from MI
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Have had Samsung phone for years and enjoyed the Note series and now the Ultra series. No complaints.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting Samsung US
Posted by: JCNICK
from USA
Expertise:Intermediate
Verified Purchase:Yes
Love the phone, learning AI capabilities. It's only 1 week old and a lot to learn.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US