Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Jjjj
Verified Purchase:Yes
Very quick and easy process from ordering a phone, return, and refund. Very satisfied. Thank you!
Written by a customer while visiting Samsung US
Posted by: Kendall
from Pascagoula, Ms
Expertise:Expert
Verified Purchase:Yes
Have had minor software instability, but seems that samsung is aware and is sending out software updates to resolve. Otherwise great device.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Social Commerce, December 11, 2024
Hi there Kendall, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy to know you are overall pleased with the usage and features of your new device. We are also happy to hear you have been able to reach out to us regarding some frustrations you have experienced and began to work towards a resolution. If you are not seeing the necessary changes to your device, we have provided a link to the Samsung Support Team to help you and work with you one on one with this matter. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Danny
from California
Expertise:Expert
Verified Purchase:Yes
So far everything works good very happy with my purchase plus a lot of cool features. But the battery life could be better.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy Social Commerce, December 9, 2024
Hi Danny, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. We are thrilled to hear you are so pleased with the enhanced features of your new phone, and we would love to help you maximize the battery life of your device. We have provided a few links to article below to help you with this matter directly. We have also shared a link to the Samsung Support Team if you would like one on one assistance with your device or experience any frustrations with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Zacoalco
from Sacramento, California
Expertise:Intermediate
Verified Purchase:Yes
So far so good,loving it and enjoying it.
Can't wait for the upcoming software update.
Can't wait for the upcoming software update.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: David Akomolafe
from Morgantown, WV
Expertise:Intermediate
Verified Purchase:Yes
The phone is all good but the camera seems to be a little subpar. The keyboard isn't as good as Google keyboard and some features in other Androids are not present
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Social Commerce, December 9, 2024
Hello David Akomolafe, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are pleased to hear you are happy with the phone as a whole, and we would love to help you maximize your experience and help you truly love your new phone. We have provided a link to the full device manual to help you with the different camera features and settings, and adjust to help you capture the best photos and videos possible. This can also help you with any features you feel are missing or not available on your device. Lastly, we have provided a link to the Samsung Support Team if you are ever interested in one on one assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Waseem
Verified Purchase:Yes
Amazing and I can see best Android smartphone of 2024.
Written by a customer while visiting Samsung US
Posted by: wesmanlv
from Las Vegas
Expertise:Intermediate
Verified Purchase:Yes
the phone is exactly what I expected. the transfer process didn't work but thank heavens for a great samsung support. they got me back on track and got everything got transferred.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is just a magical phone. I am very pleased .
on December 8, 2024
Posted by: Alexander
from MN
Expertise:Expert
Verified Purchase:Yes
This is just a magical phone. I am very pleased with the new one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US