Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Kyrz
Verified Purchase:Yes
Phone works as expected just a little freezing on the touch screen at times
Response from Samsung USBy Social Commerce, December 10, 2024
Hi there Kyrz, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear you are overall pleased with the functionality and capabilities of your new phone. We be more than happy to help you troubleshoot the occasional freezing you mention with your device. If you are using a screen protector you can use the settings app to enable the touch sensitivity feature. We have also shared a link to a troubleshooting article to help you at your convenience. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Katy
from Savannah, GA
Expertise:Intermediate
Verified Purchase:Yes
So far, so good! I may have jumped the gun by upgrading from my S23 Ultra but I really love the look and feel of the S24 series. The Ultra just feels better in my hands and I'm glad they went away from the curved screen. The brushed metal on the sides seems as if it will hold up better over time (fewer scratches). As always, photos are amazing and sound quality is great. I'm a loyal Samsung customer and I'm very happy with my S24 Ultra!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Natalina
from Arlington, Virginia
Expertise:Expert
Verified Purchase:Yes
I recently purchased an S24 Ultra. Ordered for a dual sim phone and just now while finishing transfer of everyday realised it has only one slot available. Why?
Response from Samsung USBy Social Commerce, December 2, 2024
Thanks for taking the time to reach out to us and share your feedback on the Galaxy S24 Ultra, Natalina. Dual SIM features on devices can be enabled using either a physical SIM and an eSIM (Hybrid eSIM) or two physical SIM cards (Dual Physical SIM). The devices that support dual SIM functionality with Hybrid eSIM include the Galaxy XCover6 Pro, Galaxy S24 Series, Galaxy S23 Series, Galaxy S22 Series, Galaxy S21 Series, Galaxy S20 Series, Galaxy Note 20 Series, and the Galaxy Z Fold series (Z Fold6, Z Fold5, Z Fold4, Z Fold3, and Z Fold2), as well as the Galaxy Z Flip series (Z Flip6, Z Flip5, Z Flip4, Z Flip3, and Z Flip 5G). Additionally, the Galaxy A35, A54 5G, A25 5G, A15 5G, and the Galaxy Tab S9 and S10 series also support these dual SIM capabilities. We recommend reaching out to us at Samsung Support so that we can gather some additional information in order to provide you with proper assistance with this. We look forward to hearing from you! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
New features and I like a s24 ultra
on November 29, 2024
Posted by: Harry
Samsung is great mobile love Samsung my old mobile is Samsung galaxy grand is a good
Written by a customer while visiting Samsung US
Posted by: Lloyd
Verified Purchase:Yes
Awesome phone. It's my first Samsung after having OnePlus then Pixel. Really cool features and great hardware.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Better option
on November 29, 2024
Posted by: Creoleman
from Greensboro
Expertise:Expert
Face unlock doesn't work well but overall it is a good phone. I prefer this phone over the Zfold 6.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phones
on November 29, 2024
Posted by: Cheryl
I love my Samsung Galaxy S23 Ultra 5G smartphone and I'm looking forward to my next Samsung phone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone, glad i went with it over the s24fe
on November 29, 2024
Posted by: Ramsin
from Las Vegas
Expertise:Intermediate
Verified Purchase:Yes
The phone is fast and responsive. I did expect a little more out of the battery life but it is still decent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US