Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: DDee
from USA
Verified Purchase:Yes
Okay so far. Biggest issue is that the battery life is much less robust than my S21 Ultra despite using my new device less than usual.
No, I would not recommend this to a friend.
Performance
2
Design
5
Value
2
Response from Samsung USBy Social Commerce, December 3, 2024
Thanks for sharing your candid feedback on the Galaxy S24 Ultra, DDee. Your feedback is greatly appreciated! Both the Galaxy S21 Ultra and the Galaxy S24 Ultra feature a 5,000 mAh battery, offering all-day power for continuous use, allowing you to watch videos for up to 30 hours and listen to music for up to 95 hours. The Galaxy’s AMOLED display features a high contrast ratio, significantly enhancing performance, but this improved quality can increase battery consumption. Factors contributing to higher energy usage include elevated screen brightness, extended screen timeout durations, the use of high-performance applications that stream high-resolution content, and activated location services. Together, these elements affect battery life, making careful management essential for optimizing device performance. Check out the link attached for options that should help increase the battery life of your Galaxy S24 Ultra. Please remember that we provide a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for eligible devices. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 27, 2024
Posted by: Prasanth
from Philadelphia
Expertise:Expert
I am using this phone for the last 10 months. It's an amazing phone. I love it. So I decided to buy the phone for my wife also. Today I received the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The addition of ai is great
on November 27, 2024
Posted by: Hlat
from Los Angeles ca
Expertise:Expert
Excellent device very user friendly. The amoled screen is fantastic in the sun
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
DA BEST
on November 27, 2024
Posted by: Skype Divaaa
from California
Expertise:Intermediate
Best phone ever. It smart switched very easily and fast. That 611 service is a very important part.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great customization, solid AI
on November 27, 2024
Posted by: S24user
from san francisco
Expertise:Expert
I bought it 2 weeks ago and very happy with purchase. I like the number pf customizations I can do. AI is great. I can do so many things with camera and then use AI to do many things.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: SMahmd
from Ohio
Expertise:Beginner
Verified Purchase:Yes
Overall very good experience. Liked how light it was. Recommended.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Southeast Louisiana
Expertise:Intermediate
Verified Purchase:Yes
Best Samsung device I have owned to date. So far, everything has been flawless. The trade in process was great, which adds substantial value. The device performs flawlessly. The UI is close to perfect. I can't think of any other device that fills my needs as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I really enjoy using my S24 Ultra. I used the Samsung trade-in Program to trade my Galaxy S22 Ultra and received a substantial discount on my new phone. Everything went smoothly and the service is excellent.
I would recommend this to a friend!
Written by a customer while visiting Samsung US