Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Dominic
Expertise:Expert
Verified Purchase:Yes
Without a doubt, a very excelent phone of the year
Written by a customer while visiting Samsung US
Posted by: Briguy
Verified Purchase:Yes
Switched from S20 fe to the S24 ultra. Absolutely love the ultra.
Written by a customer while visiting Samsung US
Customer Rating
1
Washed out screen
on November 22, 2024
Posted by: Embula
Washed out screen issue is still there after 10 months. Seems it's not a SW issue. Wanted to trade it in for my S22 Ultra. But this is going back.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, November 22, 2024
We appreciate you taking the time to share your feedback on the Galaxy S24 Ultra, Embula. The display on the S24 Ultra is designed to deliver vibrant and dynamic visuals with Vision Booster technology and a 2600-nit brightness for optimal viewing in any environment and the brightest adaptive display on a Galaxy yet. If you are experiencing a washed-out screen, please ensure your software is up to date, as updates can enhance performance. You can also improve your viewing experience by navigating to Settings > Display > Screen Mode and switching between Vivid and Natural modes, as well as adjusting the Color Temperature Slider for further customization. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Rhonda
Verified Purchase:Yes
Very happy with this phone so far. Great photos!!!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
The Galleria And online
on November 23, 2024
Posted by: Mohammed Hameed
I like dealing with them
Year after year they are developing the device
Year after year they are developing the device
Written by a customer while visiting Samsung US
Posted by: JW Jones
from Las Vegas, NV
Verified Purchase:Yes
I'm probably not the typical buyer of phones. As I went from an A21 to an S24 Ultra. Reguardless, I have still not figured out all the new ins and outs of this phone. But what i will say, its the difference between walking and driving a race car. Super fast, lots more ram and a ton more storage. The translator is awesome. Been spending a few hours watching videos on YouTube learning about this phone. So far it has not disappointed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jaredk7
Expertise:Intermediate
Verified Purchase:Yes
Mms issues ok wifi and network. Half the time don't send
Response from Samsung USBy Social Commerce, November 24, 2024
Thanks for sharing your feedback on the Galaxy S24 Ultra, Jared. From the titanium frame hardware to the AI-packed software, Galaxy S24 Ultra delivers an elevated experience compared to its predecessor. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. If you stopped receiving messages after a software update, functionality may also be restored by changing the default messaging app. However, the messaging app may not be compatible with the current software version. Check regularly for software updates to restore compatibility. Check out the link attached for options to help troubleshoot this. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: greg48
from Seattle, WA
Expertise:Expert
Verified Purchase:Yes
Samsung always makes good products. Thier phone are really great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US