Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Buggy mess
on November 17, 2024
Posted by: VerSed
[This review was collected as part of a promotion.] Apps randomly stop working and it is not a smooth experience. Would not recommend.
Value
3
Response from Samsung USBy Social Commerce, November 18, 2024
Hello Versed! It's great to hear from you, and we appreciate you sharing your experience with the Galaxy S24 Ultra. The S24 Ultra features an upgraded processor, improving the Neural Processing Unit (NPU) performance by 41%, the Graphics Processing Unit (GPU) by 30%, and the Central Processing Unit (CPU) by 20% compared to the Galaxy S23 Ultra. Additionally, its Vapor Chamber is 92% larger, enhancing heat dissipation. If you’re experiencing challenges with apps freezing or crashing, even after updates, try clearing the app cache, checking for app compatibility, rebooting your device, optimizing your settings, uninstalling and reinstalling the app, and checking for further updates. You can find more options to optimize your phone's performance through the provided link. If this persists, please reach out to us at Samsung Support. Best, Kelvin.
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
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https://www.samsung.com/us/support/troubleshoot/TSG10000736/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the features of this phone
on November 17, 2024
Posted by: NnNnPp
[This review was collected as part of a promotion.] I switched from the S10. I love the Galaxy AI feature. It's really useful when editing photos and doing quick translations. The camera is also fantastic. I used it instead of buying new opera glasses for the concert. The S Pen is another favorite feature of this phone. It makes me much more productive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best so far nice to have it
on November 17, 2024
Posted by: Billyopa
[This review was collected as part of a promotion.] Maybe I don't know yet I will love to if it's cheaper
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I look at feature better
on November 18, 2024
Posted by: Gigio
I didnt like with corner is sharped and why not better is corner curved like s24 that one !...if you can make new with corner curved like s24 then look nice and put in pocket nice than sharped.
Response from Samsung USBy Social Commerce, November 18, 2024
Thank you for reaching out to us, Gigio. We appreciate your feedback regarding the Galaxy S24 Ultra. The S24 Ultra features a rounded back for a more comfortable grip and has a unified design with a satin finish on both the back glass and the frame. It is built with improved Armor Aluminum, providing enhanced strength and hardness. Both the front and rear are equipped with Gorilla Glass Victus 2. Additionally, the Galaxy S24 Ultra boasts the brightest adaptive display on a Galaxy device yet, with a maximum brightness of 2600 nits. The inclusion of Corning Gorilla Armor also makes the screen less reflective compared to the Galaxy S23 Ultra. We noted your feedback about the design of the phone. If you have any further questions or concerns, please don't hesitate to contact us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Adam S
from Frederick, MD
Expertise:Intermediate
Verified Purchase:Yes
Each time I venture off to another competitor's phone, I always find myself going back to Samsung! S24U does not disappoint as their main flagship phone and Samsung always has the best color options compared to it's competitors!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone just needs better screen locking
on November 18, 2024
Posted by: JayC
Expertise:Intermediate
Verified Purchase:Yes
Super fast and beautiful screen. The only reason it’s not 5 stars is the fingerprint sensor and the facial recognition on it is terrible. I feel like I’m always fighting to get the phone unlocked. Even getting to the screen to put in the pin is more trouble than any other phone I’ve tried. I think if they would have put the fingerprint sensor in the side button like on the fold that would have been perfect. As far as the facial recognition they should just give up putting it on phones until they figure it out. The battery life is pretty darn good considering how bright and vibrant the screen is. The processor is super fast. The camera is nice but not quite as great as everyone made it sound.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 18, 2024
Thanks for leaving your feedback on the Galaxy S24 Ultra, JayC. Your feedback is essential as we continue to make improvements all around. We’re glad to hear you’re enjoying the speed, display, and battery life of your Galaxy S24 Ultra! We noted your concerns about the fingerprint sensor placement and facial recognition. While these features are designed to enhance convenience and security, we’re always exploring ways to improve. If you are having difficulty unlocking with Face recognition, you can try the face registration again. Remove the current face data by opening Settings, and then tapping Security and Privacy. Tap Biometrics, then tap Face Recognition, and then enter your credentials. You can now tap Remove face data to clear your data so that you can have a fresh start. We've attached a couple of links to help you troubleshoot the fingerprint as well as facial recognition. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002519/ (facial recognition)
https://www.samsung.com/us/support/troubleshooting/TSG01200322/ (fingerprints)
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https://www.samsung.com/us/support/answer/ANS10002519/ (facial recognition)
https://www.samsung.com/us/support/troubleshooting/TSG01200322/ (fingerprints)
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Written by a customer while visiting Samsung US
Posted by: C Arsenault
Verified Purchase:Yes
Great phone with sooooo many features! I love the circle to search and I can now stream music and calls directly to my Oticon Hearing Aids which is just a beautiful thing!
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Amber
from Florida
Expertise:Intermediate
Verified Purchase:Yes
My son loves this phone! It's fast and works great! Definitely recommend.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US