Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
A beauty of a phone with a smooth sales process.
on November 13, 2024
Posted by: Fortnum S
from Houston, TX
Expertise:Intermediate
Verified Purchase:Yes
Already a fan of the Galaxy phones i had the S20 Ultra which was damaged and the insurance replaced it with the S21 Ultra. Then i got a great trade in value from Samsung so it was purely logic to upgrade at this time. Once I got the phone and started using it I quickly became a fan. Smooth, fast, clean lines and responsive all are factors that I have come to appreciate. One thing that I found interesting, when I was shopping for new cases, twice sales reps asked me what model of phone I was looking for and when they saw the S24 Ultra they both said one word, Nice!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jojo Samloco
from New York
Expertise:Expert
Verified Purchase:Yes
Best phone ever fast beautiful pictures but don’t like the fact that is eSIM
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Annonimuse
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Weak Battery, long term to charge. Not friendly with whatsup
No, I would not recommend this to a friend.
Value
1
Response from Samsung USBy Social Commerce, November 13, 2024
Thank you for sharing your experience with the Galaxy S24 Ultra; your feedback is invaluable as we continue to improve our products. The S24 Ultra features impressive battery specifications, including up to 27 hours of internet usage time on LTE and up to 28 hours on Wi-Fi, with a typical battery capacity of 5000 mAh. Additionally, it offers up to 95 hours of audio playback time and up to 30 hours of video playback when using wireless connections. If your device is charging slowly or dying fast, you should check and make sure the charger and cord are Samsung verified. Samsung Galaxy phones and tablets come with settings and features to help you monitor and extend your device's battery life. Keep tabs on battery performance and use power-saving modes when needed to get the most out of your battery life. We've attached a couple of links with options that should help keep your phone's battery performing as it should. We also attached a link that helps troubleshoot what you are experiencing with your phone charging slowly. We appreciate your feedback once again, and we hope to hear more from you in the future. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
Phone Battery:
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-keeps-restarting/?srsltid=AfmBOop9rzm-_K8I_NGVzNK-cT3U1jxFidWRJ2aeFcWO_tspgn1eTHy1
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Phone Battery:
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-keeps-restarting/?srsltid=AfmBOop9rzm-_K8I_NGVzNK-cT3U1jxFidWRJ2aeFcWO_tspgn1eTHy1
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Xixchel
Verified Purchase:Yes
I updated from a S22 Ultra and can't seem to find any difference between them. Not sure it was worth it
Response from Samsung USBy Social Commerce, November 14, 2024
Thank you for sharing your feedback on the Galaxy S24 Ultra, Xixchel. Your feedback is greatly appreciated as we continue to make improvements. While both the Galaxy S24 Ultra and the Galaxy S22 Ultra are exceptional devices, the Galaxy S24 Ultra comes with some exciting advancements. The Galaxy S24 Ultra features the latest Snapdragon 8 Gen 3 processor for improved performance and efficiency, ensuring smoother multitasking and enhanced power management. Additionally, it boasts an upgraded display with Vision Booster technology, providing better visibility in various lighting conditions. The S24 Ultra also has enhanced camera features, including advanced Nightography for clearer photos in low light, making it an ideal choice for capturing moments anytime, anywhere. We hope these enhancements offer a richer experience, and if you have any specific questions or need assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Stylish phone with tons of features.
on November 13, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] My Galaxy S24 Ultra is sleek and stylish...not to mention it's tough. It can withstand being tossed into my purse when im on the go, and it holds up to the clumsy moments when ive dropped it.
I love exploring the in depth settings menu. It makes it super easy to customize to my esthetic, as well as setting it up for my daily routine.
The camera is great! I can't believe the zoom on this thing....
And the sound quality is top notch...and again, very customizable.
It's so easy to pair with my Samsung accessories ad well as my multitude of Bluetooth devices , and the find device feature has come in handy more than a few times!
Oh and the built in S pen is great. There is something so satisfying about popping a tiny pen out of the bottom of the phone and taking a quick note, making a list, OR coloring a picture. I found that feature to be so cool.
I can truly say I am extremely satisfied with my choice to switch over to Samsung. The Galaxy S24 Ultra was definitely the right fit for me.
I love exploring the in depth settings menu. It makes it super easy to customize to my esthetic, as well as setting it up for my daily routine.
The camera is great! I can't believe the zoom on this thing....
And the sound quality is top notch...and again, very customizable.
It's so easy to pair with my Samsung accessories ad well as my multitude of Bluetooth devices , and the find device feature has come in handy more than a few times!
Oh and the built in S pen is great. There is something so satisfying about popping a tiny pen out of the bottom of the phone and taking a quick note, making a list, OR coloring a picture. I found that feature to be so cool.
I can truly say I am extremely satisfied with my choice to switch over to Samsung. The Galaxy S24 Ultra was definitely the right fit for me.
Value
4
Response from Samsung USBy R&R Team, December 12, 2024
Hi there Kris10Lee, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We are thrilled to hear you are so pleased with the features and overall use of your new phone. We have provided links to the Samsung Support Team and full device manual to offer additional resources to further enhance your usage of your new phone, and answer any questions about your Samsung products you may have. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Camera and excellent AI features. Loved it
on November 13, 2024
Posted by: SAM123
[This review was collected as part of a promotion.] I've been using Samsung Galaxy Phones since Samsung galaxy S4 and I never used any other phone than Samsung brand.
Every year I like to buy new Samsung galaxy phone because it's come with all new technologies and new features and I love new phone so I can't wait for new upcoming Samsung Galaxy S25 ultra. Let's go Samsung.
Every year I like to buy new Samsung galaxy phone because it's come with all new technologies and new features and I love new phone so I can't wait for new upcoming Samsung Galaxy S25 ultra. Let's go Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!!
on November 13, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Love this phone!! I'll never buy another brand phone again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on November 13, 2024
Posted by: JPVIII
[This review was collected as part of a promotion.] I switched to the Galaxy S24 this year, and can bodly say it is the best phone I have ever owned. The additions of Galaxy AI make it so much easier to find what you're looking for, and ease the mobile experience.
The S Pen is fantastic, and is loaded with features that go beyond a normal stylus. It sets this phone apart from the rest of the Phablet pack.
The Camera is great, and the zoom is revolutionary.
Beautiful display, the glare reduction on this device compared to others is a huge step ahead.
I've been very impressed with the battery life so far, and typically get about a full day of battery out of it.
Value
5
Written by a customer while visiting Samsung US