Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Traded my note 2o ultra, now loving the S20 Ultra
on November 9, 2024
Posted by: Luciloo
Verified Purchase:Yes
I'm very happy w/ my new phone. I dreaded leaving my Note 20 ultra. I've hand Note phone for yrs. But this S24 Ultra is very similar & really a beautiful phone. I am not a techy person so I can describe details of the phone but it works great for emailing, texting, pictures, & Group texts. I dont do gaming etc. IF I did i'm sure I'd love what this phone does.
I bought the Orange color and really love the look and feel of it in my hand. A bit heavier than my note 20 Ultra, But it feels soo good in my hand. I'm very happy w/ it.
I bought the Orange color and really love the look and feel of it in my hand. A bit heavier than my note 20 Ultra, But it feels soo good in my hand. I'm very happy w/ it.
Written by a customer while visiting Samsung US
Posted by: Eliza P M
from Bethel, Alaska
Verified Purchase:Yes
Everything is almost perfect! Though the stylus isn't properly calibrated for note taking and digital art, even if it's all connected perfectly. The saving grace is that I like the big screen for gaming and streaming, as well as for never missing a button on the keyboard. It still sometimes happens but not as much. I'm so happy for the color choice, too! It's the first actually orange smartphone that I'm proud to have!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, December 12, 2024
Hi there Eliza P M, thank you for your feedback on your Samsung Galaxy S24 Ultra, We are so happy to hear you are pleased with your new phone, and are exploring all the ways this device can be used every day. We have provided links to the full device manual and the Samsung Support Team. These teams of experts can help you if you are interested in exploring ways to enhance the usage of your S Pen. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s24 ultra
on November 9, 2024
Posted by: GoSamsung
[This review was collected as part of a promotion.] This samsung s24 ultra device is amazing and great battery
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent technology
on November 9, 2024
Posted by: Owlinthewoods
[This review was collected as part of a promotion.] Recently i started using Galaxy AI, is pretty awesome, but the part that I enjoy my Galaxy, is the battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on November 9, 2024
Posted by: Tobias
[This review was collected as part of a promotion.] Overall best phone I have had! Great speed and screen quality. Keeps up with the data demand I put it through and doesn't run hot when I put it under heavy use load. Have dropped a time or two and came out unscathed because of a case but also glad the glass is strong. Raided metal camera casings helped protect the lenses. Photos are miraculous!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent camera for moon photos
on November 9, 2024
Posted by: NanaV930
[This review was collected as part of a promotion.] I own a Galaxy S23. I switched to my friend's S24 for some photos and I want to say it's amazing. The zoom, the remastered one, is spectacular for night shots. Galaxy AI helped come up with ideas for better sharpness.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S24 ultra feels cheaper compared to s22 ultra
on November 10, 2024
Posted by: Customer
from California
Expertise:Expert
Verified Purchase:Yes
I thought I was upgrading from the s22 ultra but I noticed the s24 is worse than the s22 the screen is more washed out compared to the s22 ultra with deeper blacks, the sound is better and clearer on the S22, super flat and muffled on the s24, and the spen is smoother and better designed on the s22 compared to the s24 where it gets annoyingly stuck and feels cheaper made on the s24 Im noticing tiny scratches as I keep pulling it out.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R Team, November 11, 2024
Thank you for reaching out to share your honest feedback on the Galaxy S24 Ultra! We greatly appreciate hearing from our customers, as your insights help us make continuous improvements. While the Galaxy S22 is an outstanding device, the Samsung Galaxy S24 Ultra is generally regarded as superior due to several significant advancements, including improved display quality with higher peak brightness and a more advanced LTPO panel, a more powerful processor (the Snapdragon 8 Gen 3), enhanced camera capabilities offering better zoom and image processing, and a more refined design featuring symmetrical bezels. As a result, the Galaxy S24 Ultra is the latest and most feature-rich option from Samsung. We noted your concerns regarding the feel of your phone. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you're having trouble hearing the person on the other end of your phone call or the speakers don't seem to be working properly, there are a few things you can check. For example, if you can't hear anything your phone could be connected to another device where the audio is being redirected to. Or, if the sound is very quiet the speakers might be clogged. It's also possible that a software glitch or physical damage is causing the problem. As a first step, we recommend that you download the latest software update, and then try again. If this does not help, check out the link attached for options to help troubleshoot. In regards to the display, we recommend checking out the vivid and natural settings on your phone. From Settings, tap Display, and then tap Screen mode. Tap Vivid or Natural. If you choose Vivid, you can adjust the slider to make the display look cooler or warmer. You can also tap Advanced settings to manually adjust the screen's color. Once again, we greatly appreciate your feedback. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001510/ (speaker)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001510/ (speaker)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Ram80
Expertise:Expert
Verified Purchase:Yes
Its samsung. The best phone makers. When you buy samsung you know its not a toy you buying. You know its quality and best device you will ever buy.
Written by a customer while visiting Samsung US