Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Nhu Tran
from Houston - Texas
Expertise:Intermediate
Verified Purchase:Yes
I used Samsung for 20 years. But this phone S24 Ultra I don't like at all. I can't connected with earphones. Second when I send messenger people don't see it. So sad with me.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
3
Response from Samsung USBy Social Commerce, November 9, 2024
It's wonderful to hear from you, Nhu. We always appreciate receiving feedback from our customers as we strive to make continuous improvements. We noticed you reached out to share your experience with the Galaxy S24 Ultra. The S24 Ultra features Corning Gorilla Armor, which reduces reflections and enhances visual clarity, even in direct sunlight. Additionally, the improved Vision Booster enhances contrast and color, providing an exceptional viewing experience. The most common way to connect Bluetooth devices to your phone or tablet is through the Settings menu, whether it’s a pair of wireless headphones or a portable speaker. Just make sure Bluetooth is enabled, and then pairing a device will be easy as pie. To turn on Bluetooth, navigate to and open Settings on your phone or tablet, and then tap Connections. Tap Bluetooth, and then tap the switch to turn it on. We also recommend checking the earphones manual for instructions for pairing. Regarding the messages you are trying to send, check out the link attached for options to help troubleshoot this. If this continues to be your experience, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic features, very intuitive
on November 8, 2024
Posted by: Jtbro1
[This review was collected as part of a promotion.] Really glad I purchased the phone the color is great, super speed as well. Very intuitive to use. Love the AI function.. makes life easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung
on November 8, 2024
Posted by: babyS24ultra
[This review was collected as part of a promotion.] Me cambie a Samsung S24 Ultra! Desde el primer día, estoy enamorado de este dispositivo. La pantalla es impresionante, la cámara es excepcional, el rendimiento es rápido y la batería dura todo el día. No tengo palabras para describir lo mucho que lo amo. ¡Ha sido el mejor compañero en mi día a día! #SamsungS24Ultra #UnAñoDeAmor #TeléfonoPerfecto"
Value
5
Written by a customer while visiting Samsung US
Posted by: Shahid
Expertise:Expert
Verified Purchase:Yes
The biometrics are not accurate and face lock is not accurate as well biometrics really tests my patience some time
Response from Samsung USBy Social Commerce, November 9, 2024
Thanks for reaching out, Shahid. We see that you reached out to share your feedback on the Galaxy S24 Ultra. Our goal is to ensure that our customers have the best experience possible with our devices. To ensure your fingerprint sensor works consistently, make sure your finger fully covers the entire sensor and hold the device in the same position as when you set up your fingerprints. Additionally, ensure that both the fingerprint scanner and your fingertip are clean and dry before scanning. Restart your phone or tablet and then try using the fingerprint scanner again, and keep your device and apps updated to the latest versions. If you're still having issues, consider removing and re-adding your fingerprints. If the fingerprint sensor continues to not recognize your prints, you can enter your regular PIN, password, or pattern to unlock your device. For more information, please refer to our guide on "Unable to Unlock Samsung Device's Screen" using the link provided. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001451/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001451/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Yo, Check Out This Sick Phone!
on November 9, 2024
Posted by: TAHefley
[This review was collected as part of a promotion.] So, I just got the new Galaxy S24 Ultra and it's like, totally next-level! The screen is huge and super crisp, perfect for gaming and binging shows. The camera? Insane! It takes pics that look straight outta a magazine. I can zoom in on stuff way far away and it still looks sharp.
The AI stuff is pretty cool too. It can recognize what you're doing and adjust the settings. Like, if you're taking a pic of food, it'll boost the colors and make it look super appetizing. And the S Pen is way better than before. You can doodle, take notes, and even control the phone with it.
The only downside is that it's kinda bulky, but I mean, you gotta sacrifice something for power, right? Overall, 10/10, would recommend to anyone who wants the best phone out there.
The AI stuff is pretty cool too. It can recognize what you're doing and adjust the settings. Like, if you're taking a pic of food, it'll boost the colors and make it look super appetizing. And the S Pen is way better than before. You can doodle, take notes, and even control the phone with it.
The only downside is that it's kinda bulky, but I mean, you gotta sacrifice something for power, right? Overall, 10/10, would recommend to anyone who wants the best phone out there.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is awesome
on November 9, 2024
Posted by: jpshoping
[This review was collected as part of a promotion.] I really enjoyed the circle search features and the galaxy ai, it is very usefull for items research on a daily basis.
Value
5
Written by a customer while visiting Samsung US
Posted by: Sazzad
from NY
Expertise:Expert
Verified Purchase:Yes
I have been using the Galaxy series for a long. As of now, it is working very well, and have not face any issues. My only worry is about security issues. Current users are using phones for all purposes, and Samsung should maintain robust security features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing AI Phone
on November 9, 2024
Posted by: PandaBoy
[This review was collected as part of a promotion.] This new ai phone is just amazing. I can do so much with just the push of a button. There are so many amazing specs on this phone it's insane.
Value
5
Written by a customer while visiting Samsung US