Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Innovation overall
on October 29, 2024
Posted by: Mikesccs
[This review was collected as part of a promotion.] The AI on SAMSUNG it's in another level, because every year evolve the market and technology in all the possibility ways like hardware, software, SO, etc.
The AI brings all the ways as possible to the costumer to find, discover, and now interact with another language on live time calls.
I love samsung overall brands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best Phone Ever!
on October 29, 2024
Posted by: JulieO
[This review was collected as part of a promotion.] This is my favorite samsung phone so far. The zoom on the camera is incredible for concerts. I also love the stylus and have been getting samsungs with such since the note 5 and will never go back.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this thing
on October 29, 2024
Posted by: Ahkrah
[This review was collected as part of a promotion.] I got this phone back at like Easter time I went from the Samsung s20 Plus and this phone is just such a beast compared to my old one everything from like the battery life to the stunning cameras using Galaxy AI to enhance my photos
Value
5
Written by a customer while visiting Samsung US
Posted by: Yonier
from Miami
Expertise:Intermediate
Verified Purchase:Yes
I love the Samsung Galaxy 24 Ultra, charges quickly, sound and design is fantastic. The phone is a square, but easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera I ever saw!!
on October 29, 2024
Posted by: 092354
[This review was collected as part of a promotion.] This device is by far the best phone I ever had!!! The speed, the ease of using it and the camera are second to none!!! Truly truly a perfect device. Galaxy AI is so cool!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent pictures
on October 29, 2024
Posted by: DL40Samsung
[This review was collected as part of a promotion.] Best phone I've owned. Recommend Samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The zoom in camera is just fantastic.
on October 29, 2024
Posted by: AlexCapi0529
from Houston
Expertise:Expert
I bought this phone on April and has been simple as grate partner in life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone so far but has some caveats
on October 29, 2024
Posted by: Mikeman213
[This review was collected as part of a promotion.] The phone itself is great, amazing screen quality, brightness in dark and bright environments, galaxy ai is intuitive and I'm hoping the future of Galaxy ai will be even better, supporting better battery life optimizations, better customization features using Galaxy ai based on individual usage patterns. However there is one feature that feels like it's a step down from prior phones, specifically s21 ultra. The camera doesn't seem to be able to stabilize and track objects as well especially when you zoom into objects. I've tried to use my phone to zoom into the moon or stars, once the phone zooms into a specific point the phone switches to a new lense and generally loses sight of the object you are trying to take a picture of, and since this is happening while zoomed it's harder to find the object again to take a picture. Idk if this is a software issue or even the placement location of the camera itself but I didn't seem to have this issue on my S21 Ultra. It also doesn't seem to stabilize well while zoomed in which is another issue. I'm hoping this can be solved with software updates in the future. Otherwise this phone is solid, normal photos look great, phone works great so far and I'm loving my spen again.
Value
3
Response from Samsung USBy Social Commerce, October 30, 2024
Thank you for reaching out to us, Mikeman213. We always appreciate your feedback as we work on making improvements. The S24 Ultra's camera offers zoom options of 2x, 3x, 5x, and even 10x, providing optical or optical-quality zoom capabilities. Additionally, the new, powerful Telephoto OIS is wider than before, which helps stabilize the shot and reduce blur during zoomed-in shots. Space Zoom allows you to capture the action even at night. With 1.6 times larger pixels and a wider Telephoto OIS, both photos and videos are brighter and more stable, ensuring that even distant subjects look stunning. We recommend making sure that your phone is up to date with the latest software version. We're glad to see that you've enjoyed the phone especially the screen quality and Galaxy AI. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US