Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Jenn
from Florida
Expertise:Intermediate
Verified Purchase:Yes
This is basically the same as my s22 ultra but the features are exactly the same some apps don't work anymore and I can't get pop up notifications, not happy about that.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, October 22, 2024
Thanks for taking the time to share your candid feedback with us, Jenn. We appreciate the opportunity to hear from our valued customers. It looks like you reached out to share your thoughts on the Galaxy S24 Ultra. The Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. Check out the link attached for instructions on how to get those pop-up notifications you alluded to. Some apps may not be compatible with your device. We recommend reaching out to the application developers directly for additional updates and information. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001570/ (set up pop-up notifications)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10001570/ (set up pop-up notifications)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Jerome
from Mine
Verified Purchase:Yes
My battery is easily dead and it is a brand new phone so that's my problem
Response from Samsung USBy Social Commerce, October 22, 2024
It's great to hear from you, Jerome. We are dedicated to providing our customers with the most exceptional experience possible with our devices. We truly appreciate you reaching out to share your feedback about your Galaxy S24 Ultra. This S24 Ultra features a robust 5000 mAh Li-Ion non-removable battery, which is designed to offer long-lasting power. You can enjoy up to 30 hours of video playback time on a single charge, allowing you to immerse yourself in your favorite movies, shows, and videos without worrying about running out of battery. Samsung Galaxy phones and tablets come with settings and features to help you monitor and extend your device's battery life. Keep tabs on battery performance and use power-saving modes when needed to get the most out of your battery life. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Check out the link attached for options to help optimize your phone's battery life. If this persists, please reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has a awesome with all the functions
on October 22, 2024
Posted by: Samsung2022
[This review was collected as part of a promotion.] Everybody loves my pictures when I travel. The color and wide screen, no more carry heavy camera for travel. Save my shoulder.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
কালুখালি রাজবাড়ী
on October 22, 2024
Posted by: Mr Noyon
Expertise:Expert
থানা কালুখালি জেলা রাজবাড়ী ডাকঘর পাটবাড়ীয়া নাম নয়ন
Features
5
Performance
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Future
on October 22, 2024
Posted by: Raptor
[This review was collected as part of a promotion.] Love the he'll outta this phone especially customizing photos with Galaxy Ai. Playing games like fortnite on it is also my favorite. The quality is top notch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Buwn movil xd
on October 22, 2024
Posted by: Dalaxoverall321
[This review was collected as part of a promotion.] Dioos, la implementacion de galaxy ai mejoro mucho lás camarss y sus modos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My preferred phone for business and personal.
on October 22, 2024
Posted by: drewkie316
[This review was collected as part of a promotion.] We are a Samsung Galaxy household, we love the feature sets along with the parental control features Google and Samsung has to offer. Also very easy to find and track devices through the Samsung services without having to have a membership or pay for other services. The camera quality is great and the functions it has in my opinion is better than any other phone out there.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Really good phone except..
on October 22, 2024
Posted by: Jefftoocool
[This review was collected as part of a promotion.] Love the galaxy ai features.. but i dont like that video on i.g. sometimes gets blurry
Value
4
Written by a customer while visiting Samsung US