Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Display color isnt vibrant as my old 21 Ultra
on October 12, 2024
Posted by: Tanya
from Auatin Texas
Expertise:Intermediate
Verified Purchase:Yes
The screen color saturation isnt as vibrant as on my S21 ultra, so side by side the same image looks greenish, our skin even looks greenish and the whole image looks pale.
The color on the back of phone isn't like the on the website, it's extremely pale so in some lighting it looks off white.
The phone itself seems great and to be running fast and smooth, some issues transcribing but that seems worse where service is lacking like near my parents place.
The color on the back of phone isn't like the on the website, it's extremely pale so in some lighting it looks off white.
The phone itself seems great and to be running fast and smooth, some issues transcribing but that seems worse where service is lacking like near my parents place.
Features
3
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, October 14, 2024
Hi Tanya! Thank you for sharing your feedback on the Galaxy S24 Ultra. We’re glad to hear that the phone is running fast and smooth for you, but we understand you have concerns regarding the screen color saturation and the phone’s appearance. The Galaxy S24 Ultra’s display is designed to provide vibrant, accurate colors, but sometimes, display settings can affect color saturation. To adjust the display settings, you can go to Settings > Display > Screen mode, where you can choose between Vivid and Natural modes. The Vivid option will enhance color saturation and may help bring out more vibrant tones, reducing the greenish hue you’re seeing. Regarding the phone’s exterior color, the lighting can sometimes make subtle color variations more noticeable, but rest assured the device still maintains the high-quality finish that Samsung is known for. If any of these concerns persist, please feel free to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Este dispositivo no tiene comparacion
on October 12, 2024
Posted by: rubenkian
[This review was collected as part of a promotion.] El s24 ultra es un telefono increible,a pasar de los años samsumg a sido innovador en la serie S. Ahora con GALAXY AI fue lo más avanzado en la industria móvil dando y saltando a todos y cualquier dispositivo.Estoy muy contento con sus avances y claro que compraría todos los años todo su ecosistema porque es lo mejor que he podido tener gracias samsumg y gracias pot la oportunidad..
Value
5
Written by a customer while visiting Samsung US
Posted by: Nathanael
from Washington, PA
Expertise:Intermediate
Verified Purchase:Yes
The phone runs flawlessly and has beautiful camera quality. Only complaint is that the display appears grainy on darker colors in low brightness which is disappointing for a phone of this price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I love my new phone! It takes awesome pictures, and it’s technology is amazing.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
The Pinnacle of Design & Performance
on October 12, 2024
Posted by: DaJuan
[This review was collected as part of a promotion.] The Galaxy S24 Ultra is absolutely the pinnacle of the mobile world. You have the best cameras, the best screen, and the best overall performance with an all day battery. The design is so elegant and timeless which makes me wonder how the next generation will top this one. For me this is an all in one device, it is my daily driver, for work and life. This helps me work remotely, stay in touch with love ones, watch movies, and do presentations with Dex. I love Dex. I love Samsung and I love my Galaxy S24 Ultra.
Value
5
Written by a customer while visiting Samsung US
Posted by: Paperv2
Verified Purchase:Yes
Android Auto keeps crashing. Not all apps are compatible. The phone is too buggy.
Response from Samsung USBy R&R Team, October 12, 2024
Hey Paperv2. It's great to hear from you! We appreciate you taking the time to share your thoughts about the Galaxy S24 Ultra. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30%, and CPU by 20% compared to Galaxy S23 Ultra. If your apps are crashing and you're experiencing bugs, be sure to check if your device's software and related apps are updated to the latest version. Clearing the data and cache for an app wipes all the stored data and may fix a crashing issue. This will delete your accounts, files, and settings from the app. Also, make sure to keep your apps updated as well to help get rid of bugs. Regarding the challenges you are experiencing with Android Auto, ensure both your phone and car are compatible with the Android Auto app. Android Auto is compatible with phones running Android 8.0 and later with a data plan. You may need to refer to your car’s manual or manufacturer to determine if it is compatible with Android Auto. Although a wireless version of Android Auto is available, the standard version requires a USB cable connection. If needed, please review the “Cannot connect phone to car using a USB cable” for assistance. Check out the link attached for additional options to help troubleshoot. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000736/ (apps crashing)
https://www.samsung.com/us/support/troubleshoot/TSG10001557/ (Auto)
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https://www.samsung.com/us/support/troubleshoot/TSG10000736/ (apps crashing)
https://www.samsung.com/us/support/troubleshoot/TSG10001557/ (Auto)
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Written by a customer while visiting Samsung US
Customer Rating
5
BEST CAMERA CAPTURES
on October 12, 2024
Posted by: DarkSeid
[This review was collected as part of a promotion.] Best Camera phone so far with exceptional far more features than before. With Galaxy AI, I can adjust my pictures with my own preference and even remove any object or person which i dont want in my own pic. perfect colors to brighten your capture.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Epitome of Streaming Phone!
on October 12, 2024
Posted by: MandoR1
[This review was collected as part of a promotion.] Hello,
I'd like to keep this short and simple..while still relaying the confidence this device provides.
I'd like to keep this short and simple..while still relaying the confidence this device provides.
The S24 Ultra is one heck of a phone. From the lines and aesthetics of it.. to the software. This is one phenomenal device. The reason I own the S24 Ultra is for IRL Livestreaming on Kick.com/mando. The camera quality is clean and sharp! Along with how smooth the OS is optimized. This is a phone that will clearly last for future years as it is a powerhouse of a phone!
I can vouch your streaming content will be A1 with this device. Your viewers will love the visuals shared on their screens too!
Value
5
Written by a customer while visiting Samsung US