Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Ann 4 character minimum
Expertise:Intermediate
Verified Purchase:Yes
I like my new phone, but a lot of my appreciation is probably due to the fact that I was upgrading from a six year old Note 8 (my Note 8 was an upgrade from a S3 mini, so it is obvious I keep and use my phones for a long time.) Btw, I loved that if I dropped my S3 mini and the cover and battery broke apart from the phone that I could just put the pieces back together again like Humpty Dumpty. The screen never broke or scratched and the phone kept working. The newer glass screens make me nervous, and I don't want to install a cover on the screen so I'm constantly having to baby the new phone.
There was nothing wrong with my old Note 8 other than Samsung had stopped providing updates for it a couple of years ago and two of my financial apps no longer worked. I hope Samsung provides updates for the S24 for a longer period of time.
Transferring the data between phones was pretty easy, but some of the settings in my apps needed to be reset. I use the Clock app a lot to set reminder alarms, and I still haven't figured out a way to change the default alarm sound (Homecoming). I really dislike the default, and it is another unnecessary step to change it every time I set an alarm.
The fingerprint unlock is also consistently not working. I reset my fingerprints and it still doesn't work most of the time. I am in the middle of an international move and will try to fix it again when things have settled down.
I purchased an unlocked phone directly from Samsung because I got a government discount, which made the price competitive with Best Buy, and because there were a few unique colors. I got orange (one of my favorite colors), but it's a muted, dull color. I would not have purchased orange if I had seen it in person. I would go with the green color if I got a do-over or even one of the regular colors offered in stores.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: danl
from orlando, Fl
Expertise:Intermediate
Verified Purchase:Yes
Great phone, great battery life. Upgraded from an S22 Ultra and you really notice the difference. Battery like is much better and everything is just faster and better
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bpaps
from NORTH JERSEY
Expertise:Expert
Verified Purchase:Yes
Amazing device, extraordinary capabilities, beautifully designed love the additional Samsung features you wouldn't find in Google's vanilla Android.
Cons that I can live with:
Lack of advanced face recognition, it's a heavy device, tye fingerprint scanner doesn't work very well with screen protectors
Cons that I can live with:
Lack of advanced face recognition, it's a heavy device, tye fingerprint scanner doesn't work very well with screen protectors
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Billy R
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
I am very happy with my s24 ultra and it's like my new best friend outside of my wife 😍
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: MMMP
from Argentina
Verified Purchase:Yes
La máxima potencia desarrollada hasta hoy, excelente cámara, muy fluido el paso de pantallas
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Exile
Expertise:Intermediate
Verified Purchase:Yes
Switching from a Z fold to this in the beginning was a bit weird but without regrets. Comfortable in hand, very clean screen and easy to use .... weight is excellent for a phone this size. All in all a very good product
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Durango, Colorado
Expertise:Intermediate
Verified Purchase:Yes
Happy with the upgrade. Much brighter screen nit, better camera with 200 megapixels, and built in AI. Pen attaches and improved sound. 5*****
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: A More
from Las Vegas
Expertise:Intermediate
Verified Purchase:Yes
Purchasing my new galaxy S24 ultra through the Shop Samsung app was easy. I received an excellant price for the exact phone I wanted. The phone is easy to use. I wish the front camera was slightly better. Overall I'm happy with my upgrade.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US