Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: benjoe490
Verified Purchase:Yes
Bought this phone as a gift for a friend he loves everything about it the design of the phone the quality of the case the bright clear display the sharp clear pictures it takes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sean
from Arlington wa
Expertise:Expert
Verified Purchase:Yes
Phone heats up without being used or on charge and randomly restarts only 2 months old
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, September 23, 2024
It's great to hear from you, Sean. Your feedback is greatly invaluable to us! We see that you reached out to share your feedback on the Galaxy S24 Ultra. One of the key enhancements we've made is nearly doubling the size of the Galaxy S24 Ultra's Vapor Chamber. This upgrade has been implemented to significantly improve heat dissipation, ensuring that the device remains cool even during intensive usage. As a result, you can expect a smoother graphics experience, allowing you to fully enjoy the exceptional performance of the Galaxy S24 Ultra as it was intended. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide provided in the link attached to help keep your devices at their normal operating temperature. If this continues to be your experience, please reach out to us at Samsung Support.
https://www.samsung.com/us/support/answer/ANS10002887/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10002887/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: The Doc is in
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Good phone with excellent camera, but I'll never give a 5-star review to any of these exorbitantly priced devices. Every other piece of electronic equipment had gotten lower in price. Why not phones?
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
The beastThe beast, i love it i bought to my wife
on September 22, 2024
Posted by: Tareq
Verified Purchase:Yes
The beast, i love it i bought to my wife and my father
Written by a customer while visiting Samsung US
Posted by: John
from Golden Valley, Arizona
Expertise:Intermediate
Verified Purchase:Yes
I'm a long time Samsung Galaxy user and lover and I won't be changing any time soon.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Puerto Rico
Expertise:Expert
Verified Purchase:Yes
Me encnato su camara el tamaño el color todo esta hermoso 💚
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: Ledio
Verified Purchase:Yes
Great product, amzing deal, great cs team, great marketplace partnerships
Written by a customer while visiting Samsung US
Posted by: Roti Mon
from Florida
Verified Purchase:Yes
Love the camera but I feel like the battery life isn't long lasting. With my last phone I could use it most of the day. This phone i feel like I need to charge it when I have the chance if not it will die when I need it. Only a little slight difference if you have power saver on. Feel like the note 7 was better then this. Maybe I need a new update.
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, September 23, 2024
Thank you for getting in touch, Roti. We noticed that you contacted us regarding your review of the Galaxy S24 Ultra. The S24 Ultra is equipped with a long-lasting battery that allows for up to 30 hours of video playback and up to 95 hours of music listening. Samsung Galaxy devices come with settings and features to help you monitor and optimize your battery life. You can keep track of battery performance and use power saving modes to maximize your battery's lifespan. One of the initial steps to take is to ensure that your device is running the latest software version. Software updates are essential for maintaining smooth performance, improving the user interface, enhancing security, and fixing minor bugs. Check out the link attached for tips to extend battery life. If this persists, please do not hesitate to reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/ (optimize battery life)
https://www.samsung.com/us/support/answer/ANS00078987/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/galaxy-battery/optimization/ (optimize battery life)
https://www.samsung.com/us/support/answer/ANS00078987/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US