Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
2
Nothing but problems
on September 12, 2024
Posted by: Mike
from Ohio
Expertise:Intermediate
Cool features but nothing but problems. Phone swelled up to the point of being an explosive. Just from overnight charging
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, September 12, 2024
We appreciate you taking the time to reach out to us, Mike. We always look forward to hearing from our customers. We see that you reached out regarding the S24 Ultra and your phone swelling up. We kindly ask that you reach out to us at Samsung Support so that we can further investigate this. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Chad
from Sacramento, CA
Expertise:Intermediate
Verified Purchase:Yes
Performance is good with speed, videos, and sound. The only two thing that bought down two stars are the heavier weight with no suffient Performance increases and the color violet I got looks like gray. It's nothing like the two tone violet you will see on the website.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, September 25, 2024
Thank you for contacting us, Chad. We appreciate your feedback regarding the Galaxy S24 Ultra. We are pleased to hear about your positive experience with the phone, especially its performance, speed, video, and sound quality. Weighing 8.21 ounces, the Galaxy S24 Ultra is equipped with a sturdy titanium frame and an ultra-strong Gorilla Glass Victus 2 screen. These features ensure that the Galaxy S24 Ultra can meet your needs. Once again, we appreciate your feedback. If you have any further concerns or questions, please don't hesitate to contact us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Gerald
Verified Purchase:Yes
Great Device, sleek and fast. The colour is beautiful Battery life is great.
Written by a customer while visiting Samsung US
Posted by: emlionzy
from SC
Expertise:Expert
Verified Purchase:Yes
nice and powerful AI phone easy to use best phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: IT Analyst
Verified Purchase:Yes
I've had my S24 Ultra for about three weeks and I love it! The functionality of the S-pen has increased my productivity tenfold.
The cameras is awesome. I'm looking forward to shooting video with it.
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
"I'm really enjoying my new Galaxy S24 Ultra. It's a powerhouse of a phone, and the features are fantastic. The camera takes stunning photos, the battery life is impressive, and the overall performance is top-notch. Highly recommend it so far!"
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from enid, ok
Expertise:Intermediate
Verified Purchase:Yes
love the phone, the camera is really good, i do have some issue with the phone where i have to turn it off to get it to work like it should. i had this problem with a S21 i had and it got to where it would turn off and on by its self, i had to put it down as it stopped working altogether, went to a S22 and didn't have that problem, now i have this S24 and its doing like the S21 did and thinking of sending it back as i don't want it to do like the S21 did.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy R&R Team, September 25, 2024
Thank you for your honest feedback, Glen. We always appreciate hearing from our loyal customers and gaining your insights. We noticed that you reached out to share your feedback on the Galaxy S24 Ultra. Enjoy seamless app transitions and high-quality content with our fast processor, Snapdragon 8 Gen 3 for Galaxy. If your Galaxy phone or tablet is acting up, freezing, or you simply want to start fresh, you may need to restart it occasionally. Restarting your device will also clear any minor issues that may arise. Fortunately, there are several ways to restart your device, such as using the Volume and Power buttons or asking Bixby to do it for you. If this persists, we may need more information to assist you further. Please contact Samsung Support so that we can provide further assistance if necessary. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Drew
from Spencer, Ohio
Expertise:Intermediate
Verified Purchase:Yes
Got the phone super fast & had no issues getting it set up/ transferring my data. The price was also better than what I could get in the store. The earbuds took a while to get, but I did get them earlier than projected.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US